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This page contains an archive of past
tutorials. Return to main tutorial index
for a selection of basic 'getting started' tutorials and a
selection of the top advanced tutorials. |
The Learning Center tutorial series is designed to provide consultants,
managers and practitioners with insight into the field and practice of change management. Register for free to receive
announcements and tutorial releases.
| The archives below are intended to educate you about change management.
You can link to the tutorials from your own website. If you would like to
copy or distribute any of the articles, please
email a Prosci analyst or call 970-203-9332. |
Date:
December 14, 2011 - Best 11 tutorials
of 2011
December 1, 2011 - The cost of "RE"
November 22, 2011 - Data on performance
using the Prosci PCT Model
November 15, 2011 -
Integrating change management and project management
October 25, 2011 - Integrated
individual-organizational approach: Prosci Change Management Methodology
October 11, 2011 -
Cost-benefit analysis for change management
September 20, 2011 - Data on the
use of the five levers of change management
September 8, 2011- The five
levers of change management in Prosci's 3-Phase Change Management Process
August 24, 2011 - Simple
exercises for introducing change management
August 4, 2011 -
Change vs. Change Management
July 20, 2011 - Establishing a
Change Management Office
July 7, 2011 - Working through
others: enabler of success
June 21, 2011 -
Creating a successful collaborative relationship with project teams
June 9, 2011 - Managers and supervisors: neglected allies
May 19, 2011 - The face and voice of change
April 21, 2011 - Roles in change management
March 29, 2011 - Costs and risks of
poorly managing change
March 17, 2011 - ROI of change
management
March 8, 2011 - Correlating success and
change management effectiveness
March 2, 2011 - The individual is the
unit of change
February 15, 2011 - The case for change
management overview: results and outcomes
January 20, 2011 - Principle 7 -
Change is a process
January 11, 2011 - Principle 6 -
The right answer is not enough
December 16, 2010 - Best tutorials of
2010
December 2, 2010 - It takes more than
just building the ship
November 10, 2010 - Frequently
Asked Questions about methodology
October 28, 2010 - Avoid change
management deployment pitfalls
October 7, 2010 - Change management
requires change management
September 22, 2010 - LOE Index: An
individual change measurement instrument
September 16, 2010 - Principle 5
- Incremental vs radical change: scaling your efforts
September 9, 2010 - Advanced Change
Management
September 2, 2010 - Principle 4
- Value systems: change management and culture
August 24, 2010 - Deciding to deploy
change management throughout your organization
July 29, 2010 - Principle 3 -
Authority for change, the role of leadership during change
July 21, 2010 - Principle 2 -
Understanding resistance
July 15, 2010 - Prosci's Train-the-Trainer
overview
July 1, 2010 - Five Bs of Executive Buy-in
June 24, 2010 - Principle 1 -
the disconnect between senders and receivers
June 17, 2010 - The psychology
of change: understanding the guiding principles of effective change
management
June 10, 2010 - Effectively
positioning change management
May 27, 2010 -
Participant profiles for the
2009 benchmarking study
May 20, 2010 -
Using the PCT Model to improve
performance
April 20, 2010 -
Relationships between Prosci PCT
Model corners
April 6, 2010 -
The Prosci PCT Assessment
April 1, 2010 -
The Prosci PCT Model
March 24, 2010 -
Communications: with and
without change management
March 18, 2010 -
Establishing the scope of change
management
March 10, 2010 -
Examining the definition of change
management
February 17, 2010 -
ADKAR: 6 applications
February 9, 2010 -
ADKAR: Knowledge, Ability and
Reinforcement
February 4, 2010 -
ADKAR: Awareness and Desire
January 28, 2010 -
ADKAR - why it "clicks"
January 12, 2010 -
The What, Why and How of change
management - The "harder" side of change
December 15, 2009 -
Best tutorials of 2009
December 2, 2009 -
Interview with Director of
R&D
November 17, 2009 -
Top trends in change
management
November 11, 2009 -
What is new in the 2009 study?
October 27, 2009 -
Top contributors to success from the
2009 study
October 22, 2009 -
Best Practices Audit
September 29, 2009 -
Addressing change management myths
September 23, 2009 -
Defining change management
September 16, 2009 -
ADKAR foundation - the individual as the
unit of change
September 10, 2009 -
Five tips: Recap and summary
August 27, 2009 -
Five tips for: Addressing
change saturation
August 20, 2009 -
Five tips for: Building
organizational change management competency
August 6, 2009 -
Five tips for: Developing
managers and supervisors as change coaches
July 15, 2009 -
Five tips for: Better
communications
July 8, 2009 -
Five tips for: Managing
resistance
June 30, 2009 -
Five tips for: Succeeding
in change management
June 24, 2009 -
Emergence of change management
June 4, 2009 -
Case study: impact of effective change
management
May 20, 2009 -
Cost-benefit analysis for change
management
May 13, 2009 -
Data on impact of effective change
management
April 29, 2009 -
Change Management Job
Description: Reader feedback
April 16, 2009 -
Prosci Global Conference: A
memoir
April 1, 2009 -
Managers and supervisors:
importance and role
March 26, 2009 -
Executives and senior leaders:
importance and role
March 12, 2009 -
5 change management roles
March 4, 2009 -
Change Management Job Description
February 26, 2009 -
The CMO and structural
change
February 12, 2009 -
Managing the change
of improvement systems
January 29, 2009 -
Change Portfolio
Management
January 6, 2009 -
State of the union for
change management
December 17, 2008 -
Neutralizing threat
#6: too much change
December 11, 2008 -
Neutralizing threat #4: no
plan for the people side
November 12, 2008 -
Neutralizing threat #3: the
manager's challenge
October 29, 2008 -
Neutralizing threat #2:
resistance to change
October 23, 2008 -
Neutralizing threat #1: the
missing sponsor
October 15, 2008 -
Neutralizing change threats
in the new year
September 4, 2008 -
Useful references for
making the case for change management
August 26, 2008 -
Defining
Enterprise Change Management
August 13, 2008 -
Biggest contributors to project success
August 6, 2008 -
Case study: Building Change Management Competency at Ashland Inc.
July 30, 2008 -
Change hazards - biggest obstacles to
successful change
July 8, 2008 -
Change management roles
July 3, 2008 -
My change management
certification experience
June 17, 2008 -
Diagnosing project health:
PCT Analyzer outputs
June 10, 2008 -
Project performance
diagnostics with the Prosci PCT Model:
Collecting data from a group and over time
May 28, 2008 -
Introduction to Prosci's
new Change Management Guide for Managers
May 22, 2008 -
From obstacles to advocates: Six key research findings for enabling managers
to become great change leaders
April 22, 2008 - Case study: Using ADKAR and
the PCT to Strengthen Lean Six Sigma Success
April 9, 2008 - Treating change management
deployment as a project
April 2, 2008 - The
future direction of change management
March 13, 2008 -
Prosci's Change Management
Maturity Model
February 26, 2008 -
The challenges of deploying change management
February 14, 2008 -
Role of Internal
Consultants in managing change
January 24, 2008 -
2008 Kickoff - Developing a
solid change management strategy
January 17, 2008 -
2008 Kickoff - Positioning the
project for success
January 10, 2008 - 2008 Kickoff - Applying best
practices
December 19, 2007 - Best of 2007
December 12, 2007 -
Change management
methodology overview
December 5, 2007 - Special best practices tutorial
series: Change saturation
November 20, 2007 - Special best practices tutorial
series: Participant profile
November 14, 2007 - Special best practices tutorial
series: Resistance to change
October 25, 2007 -
Special best practices tutorial
series: Communication best practices
October 18, 2007 - Special best practices tutorial
series: Four critical #1 findings
September 26, 2007 -
Excerpts from the book:
Change Management: the people side of change
September 12, 2007 -
Connecting change
management to business results
August 30, 2007 - What, Why and How
of Enterprise Change Management
July 26, 2007 - Chapter 1 - ADKAR:
Overview
July 19, 2007 - Origins of ADKAR:
Preface to the ADKAR book
June 21, 2007 -
Two advanced applications of
the Prosci PCT Tool
June 7, 2007 -
Data: Impact of effective
change management on project success
May 17, 2007 -
3 ways to use the Prosci PCT
Tool to improve project performance
May 3, 2007 -
Why you need an
individual change model
April 11, 2007 - 30 second change
management elevator speeches
March 20, 2007 - Five change management
levers
March 8, 2007 - Frequently
Asked Questions on change management
March 2, 2007 - Top 5 reasons to build change
management competency
January 30, 2007 -
Defining change management
January 17, 2007 - The Essence of
ADKAR
December 19, 2006 - Best tutorials of
2006
November 30, 2006 - Start with a
solid change management strategy
November 15, 2006 - Why
change management?
November 9, 2006 - ROI of
change management - ROI Module 1
October 28, 2006 - Change
Management
Planning Checklist - Checklist Module 4
October 12, 2006 - Vision of a change competent
organization
October 3, 2006 - Resistance checklist
- Checklist Module 3
September 27, 2006 - Sponsorship checklist
- Checklist Module 2
September 19, 2006 - Communication
checklist - Checklist Module 1
September 13, 2006 -
Integrating project management and
change management - Triangle Module 5
August 30, 2006 - Excerpts from the new
book ADKAR: a model
August 15, 2006 -
Prosci Change Triangle - Executive role in successful change -
Triangle Module 4
July 27, 2006 -
Using the Prosci Change Triangle to assess your projects - Triangle Module 3
July 19, 2006 - Prosci Change Triangle definitions
- Triangle Module 2
July 13, 2006 -
Introducing the Prosci Change Triangle - Triangle Module 1
July 6, 2006 - Preparing the key players
- Basics Module 4
June 22, 2006 - Are you risking project failure by managing change
alone? - Basics Module 3
June 8, 2006 - 3 critical roles of
managers and supervisors - Basics Module 2
May 23, 2006 -
Change management quick reference glossary - Basics Module 1
May 9, 2006 - Why use a common approach to managing change?
- ECM Module 2
April 26, 2006 - Building the organizational competency to manage the
people side of change - ECM Module 1
April 19, 2006 - Addressing myth 3 - We are introducing change and managing the project, so
aren't we managing change? - Myths Module 4
April 5, 2006 - 10-minute executive primer on change management
March 30, 2006 -
Addressing myth 2 - I have a communication plan, isn't that enough? - Myths Module 3
March 24, 2006 - Addressing myth 1 -
I'm not responsible for the soft side - Myths Module 2
March 9, 2006 - Introduction to four
major change management objections - Myths Module 1
February 9, 2006 - Checklist for successful change management
February 3, 2006 - Successfully integrate Change Management and PM
January 19, 2006 - Three lessons learned
from active change managers - End of 2006 Module 6
January 12, 2006 - Top three factors for project
success - End of 2006 Module 5
| The archives below are intended to educate you about change management.
You can link to the tutorials from your own website. If you would like to
copy or distribute any of the articles, please
email a Prosci analyst or call 970-203-9332. |
November 29, 2005 - Structured change management process delivers results
- End of 2006 Module 4
November 16, 2005 - Research-based change management methodology
- End of 2006 Module 3
November 8, 2005 - Top five change management insights
- End of 2006 Module 2
November 2, 2005 - Positioning to succeed in 2006 changes
- End of 2006 Module 1
October 27, 2005 - Increase change management impact - invest in coaching
October 19, 2005 - Correlation of change management and project success
October 12, 2005 - Six keys to preparing for change scorecard
summary - Keys Module 4
October 6, 2005 - Keys 5 & 6 -
special tactics and strategy - Keys Module 3
September 28, 2005 - Keys 3 & 4 -
assessing organization and risk - Keys Module 2
September 22, 2005 - Keys 1 & 2 -
assessing change and groups - Keys Module 1
September 8, 2005 - 2005 best practice highlights -
team structures - Team Module 4
August 25, 2005 - Key messages for your change management team - Team
Module 3
August 4, 2005 - Educating change management team
- Team Module 2
July 14, 2005 - Team member
criteria - Team Module 1
July 7, 2005 - Diagnose the root cause of resistance to change
- Resistance Module 3
June 16, 2005 - Reasons employees resist change
- Resistance Module 2
May 26, 2005 - Greatest sponsor mistakes
April 28, 2005 - Greatest change management obstacle
- Resistance Module 1
April 15, 2005 - Sponsoring change - 2005
report data
March 30, 2005 - Communicating change - 2005 report data
March 10, 2005 - Coaching your sponsor
- Sponsorship Module 3
February 24, 2005 -
Acquiring the right level of sponsorship - Sponsorship Module 2
February 10, 2005 - Three reasons executive sponsorship fails
- Sponsorship Module 1
January 27, 2005 - Reinforcing change by celebrating successes
- Reinforcement Module 3
January 13, 2005 - Reinforcing change
by diagnosing gaps - Reinforcement Module 2
December 16, 2004 - Reinforcing change with employee feedback
- Reinforcement Module 1
December 9, 2004 - Supervisors' critical role in change management
- Coaching Module 5
December 3, 2004 - Creating successful change management coaches
- Coaching Module 4
November 5, 2004 - Top 10 most frequently asked questions and answers
- Coaching Module 3
October 22, 2004 - Change management for supervisors
- Coaching Module 2
October 15, 2004 - Engaging supervisors in change management
- Coaching Module 1
October 8, 2004 - Leadership competency - change management
September 16, 2004 - Business case fundamentals
September 10, 2004 - Action plan for change competency
- Competency Module 3
August 20, 2004 - Change management maturity model - Update
- Competency Module 2
August 12, 2004 - Change
management competency - Competency Module 1
July 27, 2004 - Integrating change management and project management
July 8, 2004 - CM - what every project team should know
June 3, 2004 - ADKAR series -
Ability - ADKAR Series Module 5
May 27, 2004 - Change management checklist
May 20, 2004 - Unanticipated effect of empowerment and accountability
May 13, 2004 - Six Sigma and change management
May 5, 2004 - Executive sponsors and change management
April 15, 2004 - Readiness assessments for change management
April 9, 2004 - ADKAR series -
Knowledge - ADKAR Series Module 4
April 1, 2004 - Change management communications - is it enough?
March 18, 2004 - Change management maturity model
March 11, 2004 - The most effective change management strategies
- Debate Series Module 5b
March 4, 2004 - Role of executive sponsors during change
February 27, 2004 - ADKAR series -
Desire - ADKAR Series Module 3
February 20, 2004 - What change management strategy works the best?
- Debate Series Module 5
February 13, 2004 - ADKAR series -
Awareness - ADKAR Series Module 2
February 5, 2004 - Using ADKAR to manage change
- ADKAR Series Module 1
January 30, 2004 - Change management: reactive or proactive
- Debate Series Module 4
January 21, 2004 - Resistance to change - the Flight and Risk model
January 14, 2004 - Seven change management principles
December 18, 2003 - Change management - scope and definition
- Debate Series Module 3b
December 11, 2003 - Round two: Why manage change?
- Debate Series Module 3
November 21, 2003 - Role of
executives and CEOs in change - Debate Series Module 2
November 7, 2003 - A thirst for change leadership
- Debate Series Module 1
October 15, 2003 - Why manage change?
August 28, 2003 - Creating a change-ready organization
August 20, 2003 - BPR - the process modeling step
August 13, 2003 - Change management - building change competency
July 29, 2003 - BPR - The creative component of process design
| The archives below are intended to educate you about change management.
You can link to the tutorials from your own website. If you would like to
copy or distribute any of the articles, please
email a Prosci analyst or call 970-203-9332. |
Category:
Checklists:
January 10, 2008 -
2008 Kickoff - Developing a
solid change management strategy
January 17, 2008 -
2008 Kickoff - Positioning the
project for success
January 10, 2008 - 2008 Kickoff - Applying best
practices
October 28, 2006 - Change
Management
Planning Checklist - Checklist Module 4
October 3, 2006 - Resistance checklist
- Checklist Module 3
September 27, 2006 - Sponsorship checklist
- Checklist Module 2
September 19, 2006 - Communication
checklist - Checklist Module 1
February 9, 2006 - Checklist for successful change management
May 27, 2004 - Change management checklist
Change management basics:
July 8, 2008 -
Change management roles
December 12, 2007 -
Change management
methodology overview
September 26, 2007 -
Excerpts from the book:
Change Management: the people side of change
September 12, 2007 -
Connecting change
management to business results
June 7, 2007 -
Data: Impact of effective
change management on project success
April 11, 2007 - 30 second change
management elevator speeches
March 20, 2007 - Five change management
levers
March 8, 2007 - Frequently
Asked Questions on change management
January 30, 2007 -
Defining change management
November 15, 2006 - Why
change management?
July 6, 2006 - Preparing the key players
- Basics Module 4
June 22, 2006 - Are you risking project failure by managing change
alone? - Basics Module 3
June 8, 2006 - 3 critical roles of
managers and supervisors - Basics Module 2
May 23, 2006 -
Change management quick reference glossary - Basics Module 1
January 14, 2004 - Seven change management principles
October 15, 2003 - Why manage change?
ADKAR:
July 26, 2007 - Chapter 1 - ADKAR:
Overview
July 19, 2007 - Origins of ADKAR:
Preface to the ADKAR book
May 3, 2007 -
Why you need an
individual change model
January 17, 2007 - The Essence of
ADKAR
August 30, 2006 -
Excerpts from the new
book ADKAR: a model
June 3, 2004 - ADKAR series -
Ability - ADKAR Series Module 5
April 9, 2004 - ADKAR series -
Knowledge - ADKAR Series Module 4
February 27, 2004 - ADKAR series -
Desire - ADKAR Series Module 3
February 13, 2004 - ADKAR series -
Awareness - ADKAR Series Module 2
February 5, 2004 - Using ADKAR to manage change
- ADKAR Series Module 1
Best practices:
August 13, 2008 -
Biggest contributors to project success
January 10, 2008 - 2008 Kickoff - Applying best
practices
November 29, 2007 - Special best practices tutorial
series: Change saturation
November 20, 2007 - Special best practices tutorial
series: Participant profile
November 14, 2007 - Special best practices tutorial
series: Resistance to change
October 25, 2007 -
Special best practices tutorial
series: Communication best practices
October 18, 2007 - Special best practices tutorial
series: Four critical #1 findings
Change management competency:
August 26, 2008 -
Defining
Enterprise Change Management
April 9, 2008 - Treating change management
deployment as a project
March 13, 2008 -
Prosci's Change Management
Maturity Model
February 26, 2008 -
The challenges of deploying change management
August 30, 2007 - What, Why and How
of Enterprise Change Management
March 2, 2007 - Top 5 reasons to build change
management competency
October 12, 2006 - Vision of a change competent
organization
May 9, 2006 - Why use a common approach to managing change?
- ECM Module 2
April 26, 2006 - Building the organizational competency to manage the
people side of change - ECM Module 1
October 8, 2004 - Leadership competency - change management
September 10, 2004 - Action plan for change competency
- Competency Module 3
August 20, 2004 - Change management maturity model - Update
- Competency Module 2
August 12, 2004 - Change
management competency - Competency Module 1
March 18, 2004 - Change management maturity model
August 28, 2003 - Creating a change-ready organization
August 13, 2003 - Change management - building change competency
Assessment and readiness:
September 12, 2007 -
Connecting change
management to business results
November 30, 2006 - Start with a
solid change management strategy
October 12, 2005 - Six keys to
preparing for change scorecard summary - Keys Module 4
October 6, 2005 - Keys 5 & 6 -
special tactics and strategy - Keys Module 3
September 28, 2005 - Keys 3 & 4 -
assessing organization and risk - Keys Module 2
September 22, 2005 - Keys 1 & 2 -
assessing change and groups - Keys Module 1
April 15, 2004 -
Readiness assessments for change management
Change management team:
February 14, 2008 - Role of Internal
Consultants in managing change
September 8, 2005 - 2005 best practice highlights -
team structures - Team Module 4
August 25, 2005 - Key messages for your change management team - Team
Module 3
August 4, 2005 - Educating change management team
- Team Module 2
July 14, 2005 - Team member
criteria - Team Module 1
Executives and sponsors:
October 18, 2007 - Special best practices tutorial
series: Four critical #1 findings
September 27, 2006 - Sponsorship checklist
- Checklist Module 2
April 5, 2006 - 10-minute executive primer on change management
May 26, 2005 - Greatest sponsor mistakes
April 15, 2005 - Sponsoring change - 2005
report data
March 10, 2005 - Coaching your sponsor
- Sponsorship Module 3
February 24, 2005 -
Acquiring the right level of sponsorship - Sponsorship Module 2
February 10, 2005 - Three reasons executive sponsorship fails
- Sponsorship Module 1
May 5, 2004 - Executive sponsors and change management
March 4, 2004 - Role of executive sponsors during change
Coaches:
May 22, 2008 -
From obstacles to advocates: Six key research findings for enabling managers
to become great change leaders
October 27, 2005 - Increase change management impact - invest in coaching
December 9, 2004 - Supervisors' critical role in change management
- Coaching Module 5
December 3, 2004 - Creating successful change management coaches
- Coaching Module 4
November 5, 2004 - Top 10 most frequently asked questions and answers
- Coaching Module 3
October 22, 2004 - Change management for supervisors
- Coaching Module 2
October 15, 2004 - Engaging supervisors in change management
- Coaching Module 1
Resistance:
November 14, 2007 - Special best practices tutorial
series: Resistance to change
October 3, 2006 - Resistance checklist
- Checklist Module 3
July 7, 2005 - Diagnose the root cause of resistance to change
- Resistance Module 3
June 16, 2005 - Reasons employees resist change
- Resistance Module 2
April 28, 2005 - Greatest change management obstacle
- Resistance Module 1
May 20, 2004 - Unanticipated effect of empowerment and accountability
January 21, 2004 - Resistance to change - the Flight and Risk model
Communication:
October 25, 2007 -
Special best practices tutorial
series: Communication best practices
September 19, 2006 - Communication
checklist - Checklist Module 1
March 30, 2005 - Communicating change - 2005 report data
April 1, 2004 - Change management communications - is it enough?
Reinforcement:
January 27, 2005 - Reinforcing change by celebrating successes
- Reinforcement Module 3
January 13, 2005 - Reinforcing change
by diagnosing gaps - Reinforcement Module 2
December 16, 2004 - Reinforcing change with employee feedback
- Reinforcement Module 1
Prosci Change Triangle:
January 17, 2008 -
2008 Kickoff - Positioning the
project for success
June 21, 2007 -
Two advanced applications of
the Prosci PCT Tool
May 17, 2007 -
3 ways to use the Prosci PCT
Tool to improve project performance
September 13, 2006 -
Integrating project management and
change management - Triangle Module 5
August 15, 2006 -
Prosci Change Triangle - Executive role in successful change - Triangle Module 4
July 27, 2006 -
Using the Prosci Change Triangle to assess your projects -
Triangle
Module 3
July 19, 2006 -
Prosci Change Triangle definitions
-
Triangle
Module 2
July 13, 2006 -
Introducing the Prosci Change Triangle -
Triangle
Module 1
Change management myths:
April 19, 2006 - Addressing myth 3 - We are introducing change and managing the project, so
aren't we managing change? - Myths Module 4
March 30, 2006 -
Addressing myth 2 - I have a communication plan, isn't that enough? - Myths Module 3
March 24, 2006 -
Addressing myth 1 -
I'm not responsible for the soft side - Myths Module 2
March 9, 2006 - Introduction to four
major change management objections - Myths Module 1
Change management and project management:
May 17, 2007 -
3 ways to use the Prosci PCT
Tool to improve project performance
June 7, 2007 -
Data: Impact of effective
change management on project success
March 20, 2007 - Five change management
levers
January 30, 2007 -
Defining change management
November 9, 2006 - ROI of change
management
February 3, 2006 - Successfully integrate Change
Management and PM
October 19, 2005 - Correlation of
change management and project success
July 27, 2004 - Integrating
change management and project management
July 8, 2004 - CM - what every project team
should know
May 13, 2004 - Six
Sigma and change management
Positioning for success in 2006:
January 19, 2006 - Three lessons learned
from active change managers - End of 2006 Module 6
January 12, 2006 - Top three factors for project
success - End of 2006 Module 5
November 29, 2005 - Structured change management process delivers results
- End of 2006 Module 4
November 16, 2005 - Research-based change management methodology
- End of 2006 Module 3
November 8, 2005 - Top five change management insights
- End of 2006 Module 2
November 2, 2005 - Positioning to succeed in 2006 changes
- End of 2006 Module 1
Debate series:
March 11, 2004 - The most effective change management strategies
- Debate Series Module 5b
February 20, 2004 - What change management strategy works the best?
- Debate Series Module 5
January 30, 2004 - Change management: reactive or proactive
- Debate Series Module 4
December 18, 2003 - Change management - scope and definition
- Debate Series Module 3b
December 11, 2003 - Round two: Why manage change?
- Debate Series Module 3
November 21, 2003 - Role of
executives and CEOs in change - Debate Series Module 2
November 7, 2003 - A thirst for change leadership
- Debate Series Module 1
BPR:
September 16, 2004 - Business case fundamentals
August 20, 2003 - BPR - the process modeling step
July 29, 2003 - BPR - The creative component of process design
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