Data on impact of effective change
management
From the "why change management" tutorial series
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Prosci is releasing a four-part series on "why change management" to
provide several different perspectives on how to make the case for
applying a structured approach to manage the people side of change for
organizational initiatives. This series includes:
- Correlation data on the impact of effective change management
- Cost-benefit analysis for change management
- Case study on project impact of effective change management
- Emergence of change management
This tutorial shows the correlation between effective change
management and the ability to meet project goals - including project
objectives, schedule targets and budget requirements.
2009 correlation data
Prosci has recently completed gathering data for the 2009 edition of
the Best Practices
in Change Management benchmarking report. 575 participants from 65
countries around the world contributed data on a wide range of change
management issues. This is Prosci's sixth study in change management and lays the
foundation for one of the world's largest bodies of knowledge on
managing the people side of change. Analysis is underway, and the
complete 2009 edition of Best Practices in Change Management
report will be available in the summer of 2009.
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Tutorial highlights - |
- Projects with effective change
management programs exceed objectives, stay
on schedule and stay on budget
- Projects without effective change
management fail to meet objectives, fall
behind schedule and run over budget
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| Attend a certification program to get a jump
start on your change management strategies and
plans. Apply the tools and methodology to your
change as you
learn them.
Find out more about Prosci certification.
“This was the most effective and engaging
course I've ever taken. I feel that I can truly
use this knowledge in my personal and
professional life immediately.” - Lisa S.,
February 2009 participant |
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Below are charts showing the cumulative 2007 and 2009 best practices data.
The charts show the correlation between the overall effectiveness
of change management on the project and three different dimensions of
success for the project: meeting objectives,
finishing on time and staying on budget.
Data again clearly showed that:
- Participants using effective change management with their
projects were more likely to meet objectives.
- Participants using effective change management with their
projects were more likely to be on schedule.
- Participants using
effective change management with their projects were more likely to
be on budget.
The graphs include the number of
participants in each of the change management effectiveness buckets:
Poor, Fair, Good and Excellent. The "n" values are different for each
graph because some participants indicated "too early to tell" for a
particular metric.
Correlation: change management effectiveness and meeting objectives
There is a direct correlation between change management effectiveness
and meeting project objectives. The graph below shows the percentage of
participants who met or exceeded objectives. Only 16% of those with
"poor" change management met or exceeded objectives, while 95% of
those with "excellent" change management met or exceeded objectives.
Correlation: change management effectiveness and staying on schedule
In addition to the correlation with meeting objectives, there was a similar
correlation between effectiveness of change management and being on or
ahead of schedule, as shown below. As above, only 16% of participants
with poor change management programs were on scheduled, compared to 71%
with excellent change management. This provides quantitative evidence to
refute the objection that "applying change management will slow down the
project" that is sometimes voiced by project teams.
Correlation: change management effectiveness and staying on budget
Finally, participants with excellent change management programs were
more likely to be on or under budget. While only half of participants
with poor change management were on budget, over three-quarters with
excellent change management in place were on budget. So, while there is
some initial cost to applying change management, in the end the project
is more likely to stay on budget.
Takeaways
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Data from the 2007 and 2009 benchmarking studies
with participants from across the globe shows a
direct correlation between the
effectiveness of change management and meeting project goals
- including meeting objectives, staying on schedule and
finishing on budget.
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If you hear the objection that "change management
will slow us down" or "change management will cost too much" - you
now have data showing that, to the contrary, effective change
management supports on time and on budget delivery.
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Using a structured and proven approach
to change management increases the overall effectiveness of the
change management program. Prosci's change management methodology
presents a research-based, holistic and scalable solution for managing
the people side of many types of change - from new processes, to new
technologies, to new job roles or new organizational structures. Find
out more about the methodology,
certification
training or Prosci's
published materials.
Email this tutorial to a friend
Coming up in the "why change management series"
- Cost-benefit analysis for change management - five benefit
perspectives for change management
- Case study on project impact of effective change management -
real data from a project impacting two business units
- Emergence of change management - why change management has
emerged over the last decade as a key core competency for leading
organizations
Prosci Change Management Certification
Program highlights:
- Apply the methodology as you learn it on a
real project
- Learn from experienced executive instructors
- Become part of a change management community
- Earn 2.4 CEUs, 24 PDUs and 19.75 HRCI
recertification credits
- Walk away with products and course materials
worth over $1000
Download the certification program brochure
Upcoming sessions:
- February 2 - 4, 2010: Tampa, FL area
- February 9 - 11, 2010: Denver, CO area
- March 2 - 4, 2010: San Francisco, CA area
- March 16 - 18, 2010: Denver, CO area
- March 23 - 25, 2010: Washington, DC area
- April 13 - 15, 2010: Denver, CO area
- April 20 - 22, 2010: Las Vegas, NV area
- May 18 - 20, 2010: Washington, DC area
Visit the certification training page
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“The best
training class I have had in years. Goes way beyond
the strategy and framework and focuses on real world
problems and the tools to solve them.”
- Jennifer J., April 2009 participant
“This was
the most effective and engaging course I've ever
taken. I feel that I can truly use this knowledge in
my personal and professional life immediately.”
- Lisa S., February 2009 participant
“Awesome -
truly one of the most beneficial programs I have
ever attended - immediate application on the job!”
- Robin S., March 2009 participant
“This
program absolutely over-delivered my expectations. I
now feel more prepared and better equipped to do my
job.”
- Paul S., January 2009 participant |
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Offerings for applying Prosci's change management methodologies:
Training:
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Change
management certification ($2100) - 3-day program where you bring
a project you are working on and apply all of the assessments and
tools as you learn them - taught by former fortune 500 executives at
locations across the US - includes over $1000 in products, including
the Best Practices in Change Management benchmarking report, the
Change Management Toolkit and the Change Management Pilot 2010
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Train-the-trainer ($2400) - learn how to teach Prosci change management training programs in your
organization
- Onsite training
- bring Prosci to your location for 3-day certification programs,
4-6 hour executive briefings, 1-day manager programs or 1-day
employee programs - call +1-970-203-9332 for more information
Methodology tools:
-
Change Management Toolkit ($349) - hardcopy 3-ring binder presenting
Prosci's change management methodology, includes templates, checklists
and assessments for managing the people side of change (includes USB drive)
- Change
Management Pilot Pro 2010 ($449) - online tool including Prosci's change
management methodology, eLearning modules and downloadable templates,
assessments, presentations and checklists
-
Change
Management Guide for Managers and Supervisors ($189) -
tools to help supervisors engage and coach their direct reports
through change (includes 4 copies of the Employee's Survival Guide)
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PCT Analyzer ($149/$349) -
web-based tool for collecting PCT Assessment data, analyzing
results, identifying risks and developing action steps
References and books:
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Best Practices in Change Management benchmarking report
($249 / quantity discounts available) - journal-style report with lessons learned and best practices
from 575 participants, presented in an easy-to-use format - reads as
a checklist of what to do and what not to do
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Change Management: the people side of change ($18.95 /
quantity discounts available) - a primer for anyone
involved in organizational change that addresses why manage change,
individual change management and organizational change management
-
ADKAR: a model for
change ($18.95 / quantity discounts available) - the definitive work
on Prosci's ADKAR® Model
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Employee's Survival Guide to Change ($14.95 / quantity discounts
available) - a handbook to help
employees survive and thrive during change, answers frequently asked
questions and empowers employees to take charge of change
*** Prosci also offers
leadership packages - groupings of products at discounts that
offer you some of the most helpful and common combinations of Prosci
change management resources
Email this page to a friend
Email a Prosci analyst or
call 970-203-9332 with questions about the methodology, its application, or finding the
right resources to support your change management activities.
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