Welcome to the Change Management Tutorial Series
management - success factors and obstacles
The following tutorial is based on findings from the 2003 Best Practices in Change Management benchmarking study. This is Prosci's third study in the past six years that investigates best practices in change management. 288 organizations from 51 countries participated in this study. More information on the report is available online.
Greatest contributors to success
Overwhelmingly, the greatest contributor to project success was effective and strong executive sponsorship. Effective sponsors:
The top-five contributors to success were:
Greatest change management obstacles
The top obstacle to change was employee resistance at all levels. Participants indicated that there was a natural human resistance to change that impacted project success (specific reasons for this resistance are covered in a later section). Surprisingly, the effectiveness or correctness of the actual business solution, process or system changes was cited only five times in over 200 responses. In other words, having the "right answer" to the problem was not enough.
The top-five greatest change management obstacles were:
The tutorial above come for the 2003 edition of Best Practices in Change Management. Visit the report's website to find out more about the report. You can order the report online, or call 970-203-9332 for more information.
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Best Practices in Change Management: 426 companies share experiences in managing change and lesson on how to build great executive sponsorship. Includes success factors, methodology, role of top management, communications, team structure and more. The report makes it easy to learn change management best practices and discover the mistakes to avoid when creating executive sponsorship.
Change Management Toolkit: a comprehensive change management process, including templates, worksheets, assessments, checklists and guidelines - a must have for change management team members and consultants.
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