| A Primer for Change
Management What
every project team should know |
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Background
Managing change is becoming one of the most critical competencies
your organization and your project teams can build. While organizations are increasingly
exposing their employees to change, they are not teaching the project managers and teams
how to effectively manage the people side of change. When 327 process improvement teams,
consultants and leaders were asked: "If you had the chance to do it again, what would
you do differently?" the most common response was: "Utilize an effective and
planned change management program."
Managing the people side of change does not take a Ph.D. in
psychology, or involve just 'touchy-feely' exercises, but this is often the perception of
project teams not exposed to what change management is, how to use it when introducing
change and what the benefits are of a well-thought out strategy for addressing the human
side of change.
The Change Management Learning Center is announcing this tutorial as
a primer for anyone on a project team. Designed to be a one-hour reading exercise, the
following five tutorials were pulled from our archives to create a foundation -
"Change Management 101" - for the entire project team. Below are the links and a
proposed exercise for bringing your project team up to speed about the people side of
change.
Change Management Primer
What every project team should know1. Why
manage change?
This tutorial discusses why change management needs to be a key component of your
project. The costs of not managing change are tremendous - from project delays to being
over budget to loss of valuable employees to complete failure. Two case studies show the
impact of not addressing the people side of change.
2. An Overview of Change Management
This tutorial describes both the individual and organizational components of
effectively managed change. It provides starting steps and critical components for change
management.
3. Using the ADKAR model to manage change
This tutorial introduces the ADKAR model of change management. It is a tool that is
simple and easy to understand, yet very effective for managers and change management
teams. The Change Management Learning Center receives more calls for information about
this model than any other. It is used as a resistance management tool, an assessment
device and a tool to help change management teams organize their work.
4. Change management - the systems and tools for managing change
This tutorial introduces the three-phase change management process - preparing for
change, managing change and reinforcing change. Your strategy and your specific plans will
be scaled based on the characteristics of the change and the organization that is being
changed. This model provides the steps, assessments and tools for the organizational side
of change.
5. How to get started in Change
Management
This page maps the different scenarios you might be in and the options and resources
you have for implementing change management.
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Introducing the Change Management Primer to your team:
The value of the primer is magnified when it can be incorporated as
part of your project team's normal activities. The steps below are suggestions for how you
can use the Primer with you team:
Send out an email to your project team with a link to the Primer
page:
(www.change-management.com/tutorial-primer.htm)
Email
this page to a friend (use a comma to separate addresses).
Encourage your team to read each of the tutorials with your
project or organizational change in mind. Have them make notes about issues or ideas
they have related to your project for each tutorial.
Conduct a meeting to discuss the tutorials. Begin by having someone
review the key concepts of the tutorial. Then, lead a discussion about how the
tutorial relates to the project that you are working on. You may want to have one
long meeting to discuss all four tutorials, or break up the tutorials over a series of
team meetings.
Define the 'next steps' your team needs to follow to begin
deploying change management for your project.
***
© 2004 Prosci. All Rights Reserved.
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Resource guide
The resources in the table below will be the source of the upcoming tutorial series.
For leaders and team members involved in managing a change project, these resources will
provide an immediate understanding of the steps and tools needed to manage change.
| RESOURCE |
WHO IS IT FOR? |
| Change Management
Toolkit: provides you with the most comprehensive, research-based change
management process on the market today, includes guidelines and templates for sizing your
change, assessing change readiness, communication planning, training development, sponsor
roadmaps, managing resistance and reinforcing change. Includes the ADKAR model for change
management and coaching. Now available in a fully electronic, online format in the new Change Management Pilot. |
Change leaders, consultants and change management
team members - use templates, assessments, guidelines, examples and
worksheets that help you implement organizational change management |
| Best Practices in Change
Management: 426 companies share experiences in managing change and lessons on
how to build great executive sponsorship. The report makes it easy to learn change
management best practices and discover the mistakes to avoid leading change. |
Change leaders, consultants and change management
team members - learn what is working for others, what is not, and what
mistakes to avoid - includes team and sponsor activity lists. Includes
success factors, methodology, role of top management, communications, team structure and
more. |
| Change Management: the People
Side of Change: introductory guide to change management - an
excellent primer and catalyst for change leadership with best practices from Prosci's
latest research and case studies. |
Change leaders, executives and managers -
learn the 'why,' 'how,' and 'what' of change management. "Change Management is
like a driving school for change Employees." This 'quick read' includes
the ADKAR model and the Prosci change management process. |
| Change Management Guide for
Managers and Supervisors: complete with team and individual coaching
activities, best practices findings and frequently asked questions. |
Managers and supervisors - a guide
specifically designed for managers and supervisors dealing with change. This tool is ideal
for managers who are directly dealing with employees facing change. Use with the Employee's
Survival Guide to Change and the Change Management Toolkit. |
| Employee's Survival Guide to
Change: a handbook to help employees survive and thrive during change. |
Employees facing change - answers
frequently asked questions and empowers employees to be effective change Employees with
the ADKAR model. |
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