Data on Performance Using the Prosci PCT
Model
The Prosci PCTTM Model is a
simple but powerful
framework for identifying and describing the three critical
components of any successful project or initiative. When an organization
undertakes a change - regardless of the type, size, or label -
that change requires three elements to be successful, described
in the Prosci PCT Model as:
- Leadership/Sponsorship - providing governance and
direction for the change and the organization
- Project Management - providing a focus on the
technical side of change by managing the activities,
resources, schedule and approach needed to develop and
deliver the technical solution
- Change Management - providing a focus on the
people side of change with processes and tools to ensure
that the individuals who are impacted by the solution
successfully adopt the change
The three elements together deliver a
unified value proposition for delivering successful
change and realizing intended outcomes and results. A project
without all three elements is at risk. Each element provides a
unique contribution to the
successful execution of the project or initiative.
Learn more about
the Prosci PCT Model.
Prosci recently
completed a webinar about the Prosci PCT Model and attendees shared
their analysis of a current project. The results of the data are
presented below in terms of performance in each "corner" of the
Prosci PCT Model and the most common profiles reported by
participants.
Prosci PCT Assessment
The Prosci PCT Assessment
is an instrument for analyzing the
health and risks of each of the three corners of the model (see
the Prosci PCT
Assessment). The
assessment is made up of 10 factors in each of the three
corners, scored on a scale of 1 (inadequate), 2 (adequate) or 3
(exceptional). The result of the Prosci PCT Assessment is a score of between 10 and 30 for
each of the three corners. For example, a common result of the
assessment would be
a Leadership/Sponsorship score of 18, a Project Management score
of 23, and a Change Management score of 13.
If a corner scores between 10 and 19,
that factor is in jeopardy
and needs immediate action. If
a corner scores between 20 and 24, that factor is an
alert that needs some attention. If a corner scores between 25 and 30, that factor is a
strength and should be leveraged.
The results of the Prosci PCT Assessment help you identify strengths,
weaknesses and risks for the project. The output of this type of
analysis is a focus on which aspects of the project need
attention and what actions can be taken to improve the overall
health and performance of the project.
Data on performance in each corner
In the recent Prosci webinars (conducted November 9 and 10,
2011), attendees were asked to complete the
PCT Assessment on a real project. 153 respondents provided data in real time during the webinar. The
graphs below show the distribution of reported scores -
either strength (green), alert (yellow) or jeopardy (red) - for each of the three
corners of the Prosci PCT Model: Leadership/Sponsorship, Project Management
and Change Management.
Conclusions from the assessment data
Generally, the people side of change is scoring worse than the
technical side or the governance and direction provided by
leadership.
Project Management scored the highest, with the
greatest percentage of "strength" results and the
fewest "jeopardy" results. Leadership/Sponsorship had 40% with the "jeopardy"
results. Change Management scored the lowest, with over 60%
indicating "jeopardy" and just over 10% indicating "strength"
for the people side of change.
The poor performance on the Change Management side can be attributed to a number of
possible reasons:
- Lack of acknowledgement of the importance and value of
change management
- Failure to address the people side of change with a
structured and rigorous approach
- Tendency to cut change management first when there are
time or cost pressures
- Lack of experience, expertise and resources for change
management execution
- Historical implications related to how long
organizations have been addressing leadership and project
management issues relative to change management issues
What does it mean to you? How does your project stack
up? Which of the elements are healthy and which need focus? With
the framework of the Prosci PCT Model you can more accurately
target efforts needed to ensure your project progresses and
succeeds.
Profile analysis
Using a "traffic signal" color-coding method, the scores of
the Prosci PCT Assessment can be translated into a "profile" for
an individual project showing strength, alert and jeopardy areas:
- Jeopardy = red (score of 10-19)
- Alert = yellow (score of 20-24)
- Strength = green (score of 25-30)
For example, an assessment with the results below would yield
the color-coded triangle shown on the right, with yellow on the
top corner for Leadership/Sponsorship, green in the bottom left
corner for Project Management and red in the bottom right corner
for Change Management:
Leadership/Sponsorship: 24
Project Management: 27
Change Management: 16 |
= |
 |
The table below shows the most common profiles reported by
webinar attendees. The scoring for each corner is translated to
the color-coded triangle using
"traffic signal" key above:
 |
17% |
 |
15% |
 |
12% |
 |
8% |
 |
6% |
 |
6% |
 |
6% |
|
|
5% |
The most common profile, reported by one-sixth of webinar
attendees, showed "alert" for the Project Management corner and
"jeopardy" for both the Change Management and the Leadership/Sponsorship
corners. The second most common profile was "jeopardy" for all
three elements. The third most common profile showed "jeopardy"
for Change Management with "alert" for Project Management and
Leadership/Sponsorship. Over half of participants fell into one of
these three most common profiles.
The common denominator is the prevalence of "jeopardy" scores
for the Change Management corner. Five of the top eight profiles have "jeopardy" for the Change
Management corner, while Project Management and Leadership/Sponsorship
were each in "jeopardy" in only two profiles.
What does it mean to you? Does your project fall into
one of the common profiles shown above? And if you were to look
at numerous projects in your organization, would a pattern
emerge about the usual or most common profiles? When used to
evaluate multiple projects in the organization, the PCT Model
can help you focus on the organizational competencies and organizational
gaps in project execution.
Conclusion
The Prosci PCT Model provides context and a framework for
demonstrating all three crucial elements of a successful project
or initiative, along with an
instrument for evaluating the health of each element. Once you determine the health of
Leadership/Sponsorship, Project Management and Change
Management, you can begin developing the targeted next steps you
need to move the project forward.
The Prosci PCT Analyzer is a web-based tool that enables you
to use the Prosci PCT Assessment to:
- Collect data on performance in each of the three
elements
- Analyze results including averages and score
distributions
- Identify risks and weaknesses
- Develop targeted, specific next steps to position your
project for success
Learn more about the
Prosci PCT Analyzer
or download the
user
guide to see how the application works.
Prosci and PCT are trademarks of
Prosci, Inc. |
