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Neutralizing change threats in the new year

The year is coming to a close and a new one is around the corner. Prosci and the Change Management Learning Center are closing out 2008 with a series of tutorials to help you position yourself and your projects for success. The Neutralizing change threats in the new year series will address some of the biggest obstacles currently facing change management professionals and project leaders with tangible steps you can take to perform at your best.

Over the coming weeks, the Change Management Learning Center will release a featured tutorial on each of the six activities below geared toward helping you neutralize the biggest threats to the success of your projects:

  1. Engaging a missing sponsor

  2. Managing resistance to change

  3. Building middle management support and alignment

  4. Planning for change management

  5. Evaluating overall project health

  6. Avoiding change saturation

 

Where did the threats come from?

The six threats selected for this series draw upon best practices findings in the 2007 Best Practices in Change Management benchmarking report.

The first four change threats parallel the biggest obstacles identified by participants in the study. When asked to identify the biggest obstacle to successful change, the top four answers were:

  1. Ineffective change sponsorship from senior leaders 

  2. Resistance to the change from employees

  3. Poor support and alignment with middle management

  4. Lack of change management resources and planning

Overall project health refers to the key building blocks of any successful change - Leadership/Sponsorship, Project Management and Change Management. These three elements were highlighted in the 2007 study when participants described what they would do differently on their next project.

Finally, change saturation was an emerging issue identified in the 2007 study. Organizations are expecting more and more change in the coming years and have started to feel the pain of operating in a change-saturated environment.

Change Management resources

 

Snapshot of neutralizing tactics

Each of the subsequent tutorials in this series will address a specific threat with tactics you can use to neutralize that threat through the end of this year and as you prepare for upcoming change in 2009. Below is a table outlining the tactics that will be covered:

 

Threat Tactics
Engaging a missing sponsor
  1. Getting your foot in the door; demonstrating why change leadership matters
  2. Developing leadership competencies; building the role of great sponsorship
  3. Being your sponsor’s coach; techniques for coaching upward
Managing resistance to change
  1. Identifying the root cause of resistance (to avoid missing the mark)
  2. Making a compelling case for change; balancing urgency and reason
  3. Engaging the “real” resistance managers
Building middle management support and alignment
  1. Tackling the manager dilemma; managing change with the most resistant group
  2. Engaging the busiest managers; sharing the role you expect them to play
  3. Building skills; the path to “leading change” competency
Planning for change management
  1. Moving from ad hoc to competent; following a structured approach
  2. Removing complexity; selecting an approach that is easy-to-use
  3. Planting the seeds in the right places; ensuring change management resources on projects
Evaluating overall project health
  1. Assessing the patient; diagnosing Leadership/Sponsorship, Project Management, Change Management
  2. Project triage; identifying risks to project performance
  3. Prescribing the right medicine; Preparing action plans for success
Avoiding change saturation
  1. When enough is not enough; raising awareness about the consequences of change saturation
  2. Finding out where you are today; mapping the current portfolio of change
  3. Entrance and exit; managing your changing portfolio

 

Stay tuned in the coming weeks for an in-depth look at each of the threats and the set of tactics you can use to succeed in the coming year.

 

Comment on this tutorial: Do you have thoughts on one of the tactics you would like to share? Complete the form below and let us know what you think. Your comments will be included in the upcoming tutorials. 
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Threat:
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Offerings for applying Prosci's change management methodologies:

Training:

  • Change management certification ($2100) - 3-day program where you bring a project you are working on and apply all of the assessments and tools as you learn them - taught by former fortune 500 executives at locations across the US - includes over $1000 in products, including the Best Practices in Change Management benchmarking report, the Change Management Toolkit and the Change Management Pilot 2010
  • Train-the-trainer ($2400) - learn how to teach Prosci change management training programs in your organization
  • Onsite training - bring Prosci to your location for 3-day certification programs, 4-6 hour executive briefings, 1-day manager programs or 1-day employee programs - call +1-970-203-9332 for more information

Methodology tools:

  • Change Management Toolkit ($349) - hardcopy 3-ring binder presenting Prosci's change management methodology, includes templates, checklists and assessments for managing the people side of change (includes CD-ROM)
  • Change Management Pilot Pro 2010 ($449) - online tool including Prosci's change management methodology, eLearning modules and downloadable templates, assessments, presentations and checklists
  • Change Management Guide for Managers and Supervisors ($189) - tools to help supervisors engage and coach their direct reports through change (includes 4 copies of the Employee's Survival Guide)
  • PCT Analyzer ($149/$349) - web-based tool for collecting PCT Assessment data, analyzing results, identifying risks and developing action steps

References and books:

  • Best Practices in Change Management benchmarking report ($249 / quantity discounts available) - journal-style report with lessons learned and best practices from 575 participants, presented in an easy-to-use format - reads as a checklist of what to do and what not to do
  • Change Management: the people side of change ($18.95 / quantity discounts available) - a primer for anyone involved in organizational change that addresses why manage change, individual change management and organizational change management
  • ADKAR: a model for change ($18.95 / quantity discounts available) - the definitive work on Prosci's ADKAR® Model
  • Employee's Survival Guide to Change ($14.95 / quantity discounts available) - a handbook to help employees survive and thrive during change, answers frequently asked questions and empowers employees to take charge of change

 

 

*** Prosci also offers leadership packages - groupings of products at discounts that offer you some of the most helpful and common combinations of Prosci change management resources

 

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Email a Prosci analyst or call 970-203-9332 with questions about the methodology, its application, or finding the right resources to support your change management activities.

 

 


 

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