Introducing Prosci's new research-based
Change Management Guide for Managers
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Managers and supervisors play a key role in driving
successful change in any organization. They are the closest
to the action - where a new process, tool, system or job
role actually comes to life. Until now, however, there were
no tools to truly equip them to be great leaders of change
with their direct reports. Prosci's new Change Management
Guide for Managers provides a holistic process and set of
tools to help managers and supervisors become great leaders
of change. This tutorial will examine
Prosci's Change Management Process for Managers and
Supervisors in more detail. For more background, see the
first module in this series that looked at the
importance and role of managers during change.
Start with the end in mind
Before looking at the process managers can follow to
become great leaders of change, it is important to first
look back into the research from the 2007 Best Practices in
Change Management benchmarking report to see what
specific actions are required of managers and supervisors in
times of change. According to the 426 participants that shared data for
the 2007 report, the five critical roles of managers in
supporting change were:
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Communicator
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Advocate
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Coach
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Liaison
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Resistance manager
The process pictured below is designed to help managers
fulfill these roles by first preparing themselves for change
and then leading their people through the change process. |
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Prosci’s Change Management Process for Managers and
Supervisors
Context
Notice that surrounding the circle are the elements of Sponsorship
and Communications. These create the foundation that is required to
engage managers and supervisors in the effort of leading their people
through change. Sponsorship is key in demonstrating the organization's
(and senior leadership's) commitment to the change effort. Sponsors must
make a compelling case for change to the entire organization - including
to those managers and supervisors whose employees must change how they
work. Communications provide timely,
accurate and compelling messages about the need for change, the risk of
not changing, the details of what will change and when changes are
expected to occur. Be sure that Sponsorship and Communication
plans follow best practices and are specifically targeted for the managers
throughout the organization.
Below are details of the specific actions a manager completes during
the Change Management Process for Managers. The new
Change Management Guide for
Managers includes step-by-step instructions, checklists, templates
and tools for completing the activities.
Preparing yourself for change
Understanding changes underway and your role
- Identify the changes impacting your group
- Understand why these changes are being made
- Identify how the changes will impact your team
- Understand your role
Adapting to change that is happening to you
- Identify your own areas of resistance
- Discuss your objections or concerns
- Make a personal choice to support and participate in the change
Developing competencies for managing change
- Understand the concepts of change management
- Learn how to use the tools for managing change
- Develop action plans for working with your employees
Leading employees through change
Introducing change to your employees
- Introduce change effectively to your group
- Build Awareness of the need for change, including:
- Why a change is needed
- Current performance level
- Objectives for this change
- The nature of the change (high level only)
Managing employees through the transition
- Develop individual change action plans for each employee
- Use ADKAR as a tool
for managing change with your team
- As an assessment – creating ADKAR profiles for team members
- As a guide for actions – how do I build Desire, Knowledge
and Ability
Reinforcing and celebrating successes
- Collect and analyze employee feedback
- Conduct audits and measure performance
- Reinforcing change with your team through:
- Accountability systems
- Root cause analysis and corrective actions
- Celebrations, recognition and rewards
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Prosci's newest offering - the
2008 Change Management Guide for Managers |
| Toolkit overview: The new
Change Management Guide for Managers is an action-oriented
toolkit designed specifically for managers and supervisors,
providing them with a structured process for leading change with
their employees. The step-by-step guide includes group and
individual coaching activities, communication templates, best
practice findings and tools for managing resistance.
Find
out more about the new toolkit
Review the compete table of contents
Download the toolkit Overview
Toolkit tabs:
- Tab 1 – Overview
- Tab 2 – Understanding changes underway
- Tab 3 – Adapting to change
- Tab 4 – Developing change management competencies
- Tab 5 – Introducing change to your employees
- Tab 6 – Managing employees through the transition
- Tab 7 – Reinforcing change and celebrating successes
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Additional reference materials included with the
Change Management Guide for Managers:
- ADKAR: a model for change in business, government and
our community paperback book
- Employee’s Survival Guide to Change paperback
book
- 10 ADKAR Worksheets
Tools and worksheets
included in the
Change Management Guide for Managers:
- Change summary worksheet
- Understanding change worksheet
- Personal viewpoint worksheet
- ADKAR assessment
- Competency assessment
- Awareness-building plan template
- Key messages outline
- ADKAR profile worksheet
- Change development plan template
- Group summary worksheet
- ADKAR questionnaire
- Top-10 action steps for managing resistance
- Training needs assessment
- Fostering ability worksheet
- Reinforcing change checklist
- Employee feedback template
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Order now for only $189
Quantity discounts apply when you order copies
for a group of your managers or supervisors
2-5 copies: 10% discount
6-50 copies: 15% discount
51-500 copies: 20% discount |
Tools for applying change management:
- Change
management certification ($2100) - 3-day program where you bring
a project you are working on and apply all of the assessments and
tools as you learn them - taught by former Fortune 500 executives at
locations across the U.S.
- 2007 Best Practices in Change Management
benchmarking report ($249) - journal-style report with lessons learned and best practices
from 426 participants, presented in an easy-to-use format - reads as
a checklist of what to do and what not to do
-
Change Management Toolkit ($349) - hardcopy 3-ring binder presenting
Prosci's change management methodology; includes templates, checklists
and assessments for managing the people side of change (includes CD-ROM)
- Change
Management Guide for Managers and Supervisors ($189) -
tools to help supervisors engage and coach their direct reports
through change (includes 4 copies of the Employee's Survival Guide)
- Change
Management Pilot 2008 ($449) - online tool including Prosci's change
management methodology, eLearning modules and downloadable templates,
assessments, presentations and checklists
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Change Management Pilot Professional 2008 ($559) - the content of the
Change Management Pilot plus additional benchmarking data and an
online version of the Change Management Guide for Managers and
Supervisors
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Change Management: the people side of change ($18.95) - a primer for anyone
involved in organizational change that addresses why manage change,
individual change management and organizational change management
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Employee's Survival Guide to Change ($14.95) - a handbook to help
employees survive and thrive during change; answers frequently asked
questions and empowers employees to take charge of change
*** Prosci also offers
leadership packages - groupings of products at discounts that
offer you some of the most helpful and common combinations of Prosci
change management resources
Email this page to a friend
Email a Prosci analyst or
call 970-203-9332 with questions about the methodology, its application, or finding the
right resources to support your change management activities.
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