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Engaging supervisors in change management

Module 1 - Supervisor training outline

The Change Management Learning Center is excited to announce its new tutorial series on how to work with supervisors when managing change. This tutorial series, taken from the Change Management Guide for Managers and Supervisors, presents the essential steps to enable supervisors to coach their front-line employees successfully through change.

Module 1 provides a training outline you can use to introduce change management to your supervisors. Module 2 will provide a communications package for supervisors to use with their employees individually. Module 3 will address frequently asked questions from employees and provide answers to those questions. Module 4 will teach managers and supervisors how to use the ADKAR model to identify gaps in the change management process and provide effective coaching for their employees. Module 5 will conclude the series with change management benchmarking results found in the Employee's Survival Guide.

These benchmarking results from more than 700 change management teams allow you to see what other managers are doing and what they have found to be successful.

By enabling supervisors to manage change effectively with their employees you can:

leverage the power of your change management program

enable supervisors to play a key role in the change process

avoid productivity losses caused by process, technology or organizational changes

lower employee stress and increase employee satisfaction

Prosci’s 1-day Change Management Program for Managers and Supervisors

8:00

Introduction and welcome

Overview of change management

Provide a general overview of change management and what others are doing to help manage change. Identify the challenges and risks of change being managed poorly. Refer to the Change Management Toolkit or the new Change Management Pilot for source material.

8:30

The role of a supervisor during change

Create awareness about what it means to be an effective coach in a changing environment. Describe the role and expectations for this specific project. Encourage group discussion.

9:30

How to use ADKAR with employees

Demonstrate how the ADKAR model is an effective method for managing the people side of change. Discuss how to talk with employees about the change.

Using the ADKAR worksheets have the managers identify where they are as a group and individually in the change process.

Refer to the Change Management Guide for Managers and Supervisors or the Change Management Toolkit for source material.

1:00

Group change coaching guidelines

Distribute a sample group meeting agenda from the Change Management Guide for Managers and Supervisors. Use role-plays and question and answer exercises to practice group coaching during a change.

2:00

Individual change coaching guidelines

Distribute a sample individual change coaching plan. Present the ADKAR profile and the corrective actions for each of the phases. Discuss implications, frequency and variations of individual coaching approaches.

3:00

Managing Resistance

Present the 10-steps for managing resistance as presented in the Change Management Toolkit

3:45

Next steps and coaching support

Establish expectations for when supervisors should meet with their teams. Develop feedback mechanisms for returning information to the change management team and adapting activities to meet the current situation. Tell managers and supervisors where they can get help.

Coming next the most important messages supervisors can send to their employees.

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Related Resources:

Change Management Pilot: a fully electronic version of Prosci's popular change management toolkit with templates, worksheets, assessments, checklists, eLearning modules, ready-to-use presentations and guidelines.

Change Management Toolkit: a comprehensive change management process, including templates, worksheets, assessments, checklists and guidelines - a must have for change management team members and consultants.

Best Practices in Change Management: 426 companies share experiences in managing change and lesson on how to build great executive sponsorship. Includes success factors, methodology, role of top management, communications, team structure and more. The report makes it easy to learn change management best practices and discover the mistakes to avoid when creating executive sponsorship.

Change Management: the people side of change: a solid foundation in change management perspectives, theories, activities and practices.

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