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Change management job roles and titles

 

The top trend in the field of change management identified by participants in each of Prosci's last three benchmarking studies was a greater recognition of the need for and value of change management. That growing recognition has manifested itself in a number of ways, including structural elements like more organizations creating change management functional groups (such as a change management office) and change management job roles. This tutorial presents benchmarking data from Prosci's most recent study and results for a recent webinar on the emergence of change management job roles.

 

Organizations with permanent positions or job roles for change management

For the first time, Prosci asked participants in the 2011 benchmarking study about change management job roles and permanent positions. 43% of study participants reported that their organization had a permanent position or job role for change management (see Figure 10 from the 2012 Edition of Best Practices in Change Management).

 

Further examination of the data shows that:

1) Organizations with higher levels of change management maturity are more likely to have change management job roles

Level in the Prosci Change
Management Maturity Model TM
Percentage of respondents with
change management job roles
Level 5 57%
Level 4 56%
Level 3 52%
Level 2 39%
Level 1 21%

2) Larger organizations (based on annual revenue) were more likely to have change management job roles

3) Industries where over half of respondents indicated having change management job roles included: Chemical, Media, Travel and Tourism, Retail, Oil and Gas, Finance/Banking and Insurance

 

Key responsibilities and job description elements

Those study participants with change management job roles reported on the specific elements of the job descriptions for these positions. Below is a subset of the specific responsibilities contained in change management job descriptions. The top five responsibilities included:

  • Apply a structured methodology and lead change management activities
  • Support change management at the organizational level
  • Support communication efforts
  • Assess the change impact
  • Support training efforts

Additional responsibilities listed included:

  • Consult and coach project teams
  • Create change management strategy
  • Define and measure success metrics and monitor change progress
  • Support and engage senior leaders
  • Manage stakeholders
  • Complete change management assessments
  • Coordinate efforts with other specialists
  • Identify, analyze and prepare mitigation tactics for risk
  • Identify and manage anticipated resistance
  • Integrate change management activities into project plan
  • Support organizational design and definition of roles and responsibilities
  • Evaluate and ensure user readiness
  • Manage the portfolio and change load
  • Track and report issues
  • Coach managers and supervisors

 

Change management job titles

In one of Prosci's change management webinars presenting new topics in the 2012 benchmarking report (delivered in April 2012), attendees with change management job roles shared their job titles. Below is a subset of the titles shared on the webinar.

  • Business Change Manager
  • Business Readiness Lead
  • Business Transition Manager
  • Change and Benefits Manager
  • Change Coach
  • Change Enablement Senior Consultant
  • Change Lead
  • Change Leadership Director
  • Change Leadership Program Manager
  • Change Management Advisor
  • Change Management Analyst
  • Change Management Consultant
  • Change Management Coordinator
  • Change Management Lead/Leader
  • Change Management Program Manager
  • Change Management Specialist
  • Change Management Team Leader
  • Change Manager
  • Change Manager, Business Transformation
  • Change Readiness Consultant
  • Change Realization Lead
  • Deployment Project Manager
  • Director of Change Integration
  • Director of Change Management
  • Director of Organizational Change Management
  • Director, Change Management Capability Building
  • Director, Performance & Learning Services
  • Enterprise Project Change Management Analyst
  • Global Change Manager
  • MoC [Management of Change] Consultant
  • Org Alignment Lead
  • Organization Adoption Lead
  • Organization Change and Development
  • Organizational Change Management Specialist
  • Organizational Change Manager
  • Organizational Design & Development Manager
  • Organizational Readiness Analysts
  • Organizational Readiness Manager
  • People Change Agent
  • Practice Manager, Change Management
  • Process and Change Management Analyst
  • Results Realization Manager
  • Senior Adoption Analyst
  • Senior Change Management Specialist
  • Senior OCM Specialist
  • Analyst, Strategy Realization Office
  • Transformation Lead
  • Transformation Manager

 

Summary

Change management has emerged over the last decade as a critical ingredient of benefit realization on projects and initiatives. Benchmarking data and experience show that having dedicated change management resources on projects is an important success contributor. Recently, organizations have begun creating job roles and permanent positions dedicated to change management. Does your organization have job roles for change management? If not, chances are you will see them coming in the future as the disciple of change management becomes more solidified and cemented in organizations around the globe.

 

 

 

 

 


 

 

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  • January 29 - 31, 2013: Chicago, IL area
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Offerings for applying Prosci's change management methodologies:

Licensing:

  • Prosci's site licenses are a great solution for building change management capabilities and competencies throughout your organization. With a site license, you can customize and integrate Prosci's world-leading research and methodologies to fit your organization and begin building the individual competencies necessary for true change capability. Contact a Prosci Account Manager at +1-970-203-9332 or changemanagement@prosci.com to discuss your change management needs and how Prosci's research-based, holistic, easy-to-use solutions can work for you.

Training:

  • Change management certification ($2800)- attend Prosci's 3-day certification program where you bring your own current change project to the session and learn to use Prosci's tools through practical application - taught by former fortune 500 executives at locations across the US - includes over $1000 in products, including the Best Practices in Change Management benchmarking report, the Change Management Toolkit and the Change Management Pilot Pro 2012
  • Train-the-trainer ($3500) - learn how to teach Prosci change management training programs in your organization
  • Onsite training - bring Prosci to your location for 3-day certification programs, 4-6 hour executive briefings, 1-day manager programs or 1-day employee programs - call +1-970-203-9332 for more information

Methodology tools:

  • Change Management Toolkit ($389) - hardcopy 3-ring binder presenting the Prosci Change Management Methodology, includes templates, checklists and assessments for managing the people side of change (includes USB)
  • Change Management Pilot Pro 2012 ($489) - online tool including the Prosci Change Management Methodology, eLearning modules and downloadable templates, assessments, presentations and checklists
  • Change Management Guide for Managers and Supervisors ($209) - tools to help supervisors engage and coach their direct reports through change
  • PCT Analyzer ($149/$349) - web-based tool for collecting PCT Assessment data, analyzing results, identifying risks and developing action steps

References and books:

  • Best Practices in Change Management benchmarking report ($289 / quantity discounts available) - journal-style report with lessons learned and best practices from 650 participants, presented in an easy-to-use format - reads as a checklist of what to do and what not to do
  • Change Management: the people side of change ($18.95 / quantity discounts available) - a primer for anyone involved in organizational change that addresses why manage change, individual change management and organizational change management
  • ADKAR: a model for change ($18.95 / quantity discounts available) - the definitive work on the Prosci ADKAR® Model
  • Employee's Survival Guide to Change ($14.95 / quantity discounts available) - a handbook to help employees survive and thrive during change, answers frequently asked questions and empowers employees to take charge of change

 

 

*** Prosci also offers leadership packages - groupings of products at discounts that offer you some of the most helpful and common combinations of Prosci change management resources

 

 

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