| Prosci's value to the market is research-based models that help
organizations succeed at change. The goal of this tutorial is to present a new model we
are developing and to collect your feedback about its applicability to your organization.
The model will help organizations assess the maturity of their change management approach
and move to a new level. In our research and experience with companies undergoing
change, we have found a wide spectrum of how companies use change management. Some
organizations do not use change management on any of their projects. Some organizations
use change management on particular projects when resistance occurs. They solve problems
as they appear and do not use any sort of defined approach. Other companies have developed
not only common approaches to managing change in their projects, but have begun to develop
core competencies in adopting and addressing change on an ongoing basis. These
organizations have made a commitment to institutionalizing change management to ensure
project success. Stop and ask yourself, where does my company fall on this spectrum?
Prosci has initiated a project to develop a maturity model for change management -
describing the level of development of change management within an organization. The idea
for this model came from the debate series and was suggested by one of the panelists. This
tool would allow organizations to identify their current level in the maturity model and
set targets and action plans for the future.
When the development of this model began, we examined our research data to identify
some likely categories to match the capability level of companies today. Several
categories for the model were obvious from this first review of company data:
- Little or no change management is being applied
- Change management processes are applied on isolated projects
- Change management approaches are carefully selected and deployed as an organizational
standard
As we investigated this further, two remaining categories were identified to
produce the maturity model shown in Figure 1 below.
Figure 1
This approach is modeled after Carnegie Mellon's Software Engineering Institute's CMM
or CMMI model (Capability Maturity Model). The Carnegie Mellon Software Engineering
Institute's CMM model provides a framework for software development organizations to
assess their current capability level and set targets for improvement. Likewise, the
change management maturity model helps organizations assess where they are today and
identify areas for improvement in change management. This first version of the model is
being shared in this tutorial to gather additional research data on the applicability of
the model as a tool and to determine where organizations are today.
You might be asking yourself why we are looking to gather data on this type of model.
Why not just develop it and release it to the market? The answer is that Prosci is a
research institute. Rather than sit in a conference room and develop these models in a
vacuum, we believe that the value of our models and tools comes from their solid
foundation in research and best practices. By listening to you, we can build a better
understanding of how to help you improve business performance and make projects more
successful. Please take 5 minutes and share with us your impression of the model. If you
participate, you will receive via email a free PDF file with the study results and the
revised model.
The form below allows you to provide input to this model and to share where your
organization is today. No company names will be gathered in this brief study, so your
input will be anonymous.
Change management maturity model study (5
minutes)
Complete the form below to participate in this study. Results will
be available on April 15, 2004 and emailed in a PDF file to all participants.
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