2007 Best Practices in Change Management
Special tutorial series
More than 400 project leaders and change
management practitioners representing organizations from 59
countries share lessons learned and key success factors in
Prosci's 2007 Best Practices in Change Management
benchmarking report. This release marks Prosci's 10th anniversary
for change management research and 5th longitudinal study. The
70 page report is full of useful tips and findings that you can
put to use immediately. This
special tutorial series provides glimpses into the
data and analysis from the 2007 report. |
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Have you missed one of the Special best
practices tutorials?
Use the links below to review these tutorials with
highlights and excerpts from the 2007 benchmarking report:
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Coming next week: Best practices
findings on change saturation
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a phenomenon that is real, has consequences and can be
managed |
Participant profiles
Four hundred and twenty-six (426) participants took part in the 2007
benchmarking study, up from the 411 participants in the 2005 study (288 participants in 2003; 152 participants in 2000; 102
participants in 1998). As in the 2005 study, participants represented 59
different countries.
About the participants
Geographic distribution
Figure A shows the geographic distribution of participants in the
2007 study. Overall, the highest representation was from the U.S., at
over 40%. The representation in the 2007 study is fairly consistent with
that in previous studies, with slightly higher representation from the
U.S. and Central and South America (2% increase in each), and slightly
lower representation from Asia and the Pacific Islands, Australia and
Canada (1% decrease in each).
Figure A – Geographic distribution
Role of participants
Participants in the study represented a variety of roles related to
the change being implemented (Figure 45). The role of change management
team leader retained the number one ranking, increasing from 22% of
participants in 2005 to 30% in 2007.
Figure B – Role of participant
Organization profile
In the 2007 study, the top five industries represented were:
- Finance/Banking
- Consulting
- Development and Manufacturing
- Government – State or Local
- Health Care
The only change to the top five industries was Health Care, which
moved up three spots and replaced Service Industry in the top five. The
greatest increases in participation came in Finance/Banking (increase of
2.4%) and Health Care (increase of 1.5%). The greatest decreases came in
Service Industry (decrease of 2.5%), Information Systems (decrease of
2.4%) and Government – Defense (decrease of 2.0%). The category “Other”
increased substantially due to small representation by a large variety
of industries. Industries that were reported by less than 2% of the
sample were included in the “Other” category (Figure C).
Figure C – Industry segment
Size of organization
The 2007 study included a substantial increase in representation by
very large organizations (Figure D). Dramatic increases in organizations
over $2.5 billion USD annual revenue were offset by a substantial
decrease in representation by organizations with revenues of less that
$10 million USD.
Figure D – Size of organization
About the projects
Project stage
The 2007 study included more projects in the implementation and
completed phases than the previous study (Figure E). Almost two thirds
(65%) of respondents were in these final phases of their project,
compared to 60% in the 2005 study.
Figure E – Project stage
Project type
Nearly 50% of projects impacted processes, systems, organizational
structure and job roles (Figure F).
Figure F – Project type
Editor’s note: Participants were able to select multiple responses,
resulting in a total greater than 100%.
Size of projects
Participants reported on three different dimensions regarding the
size of the projects they were undertaking:
- Scope of the change
- Project investment
- Number of employees impacted
Scope of the change
The distribution of scope of impact was similar to the previous
studies (Figure G). Changes that impacted the entire enterprise still
made up 50% of the projects reported on in the study. None of the
categories fluctuated by more than 1% from the numbers in the 2005
study.
Figure G – Scope of the change
Project investment
Figure H shows the total project investment for the projects
included in the 2007 study compared with the numbers in the previous
studies. Projects of over $5 million USD increased by 5%. The most
significant decline came in projects under $100,000 USD, from 28% of
respondents in 2005 to 21% of respondents in the most recent study.
Figure H – Project investment
Employees impacted
The 2007 report saw a slight increase in projects impacting 100 to
500 employees and 1000 to 5000 employees. The largest decrease in
participation came from projects impacting 50 to 100 employees (Figure
I).
Figure I – Number of impacted employees
* Learn what worked, and what did not work, for
these participants in the
2007 Best Practices in Change
Management benchmarking report.
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