Here at Prosci, customers and consultants often ask for references
or articles to help them make the case for change management based on
research data and studies by various organizations. Here are some key references
that should be at your finger tips:
1. Helping employees embrace change. This article provides a
chart illustrating the correlation of effective change management to
total value recovered based on a study with 40 projects.
LaClair, J. and Rao, R. Helping Employees Embrace Change,
McKinsey Quarterly, 2002, Number 4.
2. Why CEOs get fired. This article presents the findings from
interviews with 286 organizations who fired their CEO, listing
the top-five reasons for this action. The number one reason was
Murphy, M. Why CEOs get fired, Leadership Excellence, September,
2005. (research by LeadershipIQ)
3. Best Practices in Change Management report. This report
provides charts showing the correlation between change management and 1)
meeting project objectives and 2) staying on schedule and 3) staying
based on study results with nearly 100 project teams.
Best Practices in Change Management, Prosci, 2009.
4. Creating organizational transformations. This study presents
the findings from interviews with 3,199 executives involved in major
transformations, and summarizes the key lessons learned to achieve
successful change. Of the top-five lessons learned, four relate directly
to effective change management.
Creating organizational transitions, McKinsey Global Survey
Results, McKinsey Quarterly, July 2008.
5. Success Rates for Different Types of Organizational Change.
A literature review of studies on the success rates of various
types of organizational change including Strategy Deployment,
Restructuring and Downsizing, Technology Change and Mergers and
Acquisitions. Shows that a majority of change efforts do not meet
Smith, M. Success Rates for Different Types of
Organizational Change, ISPI January 2002
6. Making Change Work. Results from a study with over 1500
practitioners on what makes change work and strategies for improving
Jorgensen, H., Owen L. and Neus, A. Making Change Work
Study, IBM Global Services, 2008.