Prosci's change management tutorial series
 

Useful references for making the case for change management

Here at Prosci, customers and consultants often ask for references or articles to help them make the case for change management based on research data and studies by various organizations. Here are some key references that should be at your finger tips:

1. Helping employees embrace change. This article provides a chart illustrating the correlation of effective change management to total value recovered based on a study with 40 projects.

LaClair, J. and Rao, R. Helping Employees Embrace Change, McKinsey Quarterly, 2002, Number 4.
http://www.mckinseyquarterly.com/Helping_employees_embrace_change_1225

2. Why CEOs get fired. This article presents the findings from interviews with 286 organizations who fired their CEO, listing the top-five reasons for this action. The number one reason was mismanaging change.

Murphy, M. Why CEOs get fired, Leadership Excellence, September, 2005. (research by LeadershipIQ)
http://www.leadershipiq.com/news_mismanagement.html

3. Best Practices in Change Management report. This report provides charts showing the correlation between change management and 1) meeting project objectives and 2) staying on schedule and 3) staying on budget; based on study results with nearly 100 project teams.

Best Practices in Change Management, Prosci, 2009.
http://www.change-management.com/best-practices-report.htm

4. Creating organizational transformations. This study presents the findings from interviews with 3,199 executives involved in major transformations, and summarizes the key lessons learned to achieve successful change. Of the top-five lessons learned, four relate directly to effective change management.

Creating organizational transitions, McKinsey Global Survey Results, McKinsey Quarterly, July 2008.
http://www.mckinseyquarterly.com/links/31143

5. Success Rates for Different Types of Organizational Change. A literature review of studies on the success rates of various types of organizational change including Strategy Deployment, Restructuring and Downsizing, Technology Change and Mergers and Acquisitions. Shows that a majority of change efforts do not meet their objectives.

Smith, M. Success Rates for Different Types of Organizational Change, ISPI January 2002
http://www.ispi.org/pdf/smith.pdf

6. Making Change Work. Results from a study with over 1500 practitioners on what makes change work and strategies for improving project outcomes.

Jorgensen, H., Owen L. and Neus, A. Making Change Work Study, IBM Global Services, 2008.
http://www-935.ibm.com/services/us/index.wss/ibvstudy/gbs/a1030541?cntxt=a1000453

Add to this list! Click the link below to submit an article or study that directly supports the case for change management, and we will update this posting. If you do not know the complete citation, provide as much as you do know and we will research the article for you.

• Change management certification ($2100) - 3-day program where you bring a project you are working on and apply all of the assessments and tools as you learn them - taught by former Fortune 500 executives at locations across the U.S.
• Best Practices in Change Management benchmarking report ($289) - journal-style report with lessons learned and best practices from 650 participants, presented in an easy-to-use format - reads as a checklist of what to do and what not to do
• Change Management Toolkit ($389) - hardcopy 3-ring binder presenting Prosci's change management methodology; includes templates, checklists and assessments for managing the people side of change (includes CD-ROM)
• Change Management Guide for Managers and Supervisors ($189) - tools to help supervisors engage and coach their direct reports through change (includes 4 copies of the Employee's Survival Guide)
• Change Management Pilot 2008 ($449) - online tool including Prosci's change management methodology, eLearning modules and downloadable templates, assessments, presentations and checklists
• Change Management Pilot Professional 2008 ($559) - the content of the Change Management Pilot plus additional benchmarking data and an online version of the Change Management Guide for Managers and Supervisors
• Change Management: the people side of change ($18.95) - a primer for anyone involved in organizational change that addresses why manage change, individual change management and organizational change management
• Employee's Survival Guide to Change ($14.95) - a handbook to help employees survive and thrive during change; answers frequently asked questions and empowers employees to take charge of change