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INTRODUCTION
- About this toolkit
- Why you?
- What’s in it for you?
- Prosci’s Change Management Process for
Managers and Supervisors
PREPARING YOURSELF FOR CHANGE
- Understanding changes underway
- Adapting to changes happening to you
- Developing competencies to manage
change
LEADING EMPLOYEES THROUGH CHANGE
- Introducing change to your
employees
- Managing employees through the transition
- Reinforcing change and celebrating success
THE BIG PICTURE
HOW THIS TOOLKIT IS ORGANIZED
Tab 2 – Understanding changes underway
INTRODUCTION
- Purpose of this activity
- How this step is performed
GETTING STARTED
- What you know right now
- Worksheet: Change summary
- Understanding why
- Worksheet: Understanding change
TIMING YOUR NEXT
MOVE 7 YOUR ROLE IN LEADING CHANGE 8
Tab 3 – Adapting to change
INTRODUCTION
- Purpose of this activity
- How this step is performed
GETTING STARTED
- An honest appraisal
- Worksheet: Personal viewpoint
 IDENTIFYING THE ROOT CAUSE
- Identifying changes with potential issues
- Conducting an ADKAR® assessment
ANALYZING YOUR RESULTS
- Determining your barrier point to change
TAKING ACTION BASED ON YOUR RESULTS
- If
your barrier point was “Awareness”
- If your barrier point was “Desire”
YOUR ROLE IN LEADING CHANGE
Tab 4 – Developing change management competencies
INTRODUCTION
- Purpose of this activity
- How this step is performed
CHANGE CONCEPTS
- Introduction
- Change is a process
- The ADKAR®
Model
- Resistance is normal
- Worksheet: Resistance to change
- Values
and culture matter
- What you say and what they hear
- The states of change
ASSESSING YOUR ROLE
- Excerpt – Best Practices in Change Management report findings
with 426 organizations
EVALUATING YOUR RESULTS
BUILDING A FOUNDATION
- Excerpt – Best Practices in Change
Management report findings with 426 organizations
- Resistance to change
Tab 5 – Introducing change to your employees
INTRODUCTION
- The big picture
- Purpose of this activity
- How this step is performed
BUILDING AWARENESS
- Introduction
- Creating your
awareness-building plan
- Key messages
- Timing
- Delivery methods and
preferred senders
- Preparing your plan
 YOUR ROLE IN LEADING CHANGE
Tab 6 – Managing employees through the transition
INTRODUCTION
- Purpose of this activity
- How this step is performed
ASSESSING YOUR TEAM
- ADKAR profile worksheet
- Change development
plan template
- Group summary worksheet
- Creating ADKAR profiles
- Using the material in this section
BUILDING DESIRE
- Managing
resistance and building desire
- Prosci's top-10 action steps for managing resistance
DEVELOPING KNOWLEDGE
- Assessing training needs
- Training needs assessment
FOSTERING ABILITY
- Day-to-day
involvement
- Access to subject matter experts
- Performance
monitoring and feedback
- Worksheet: Fostering ability
YOUR ROLE IN LEADING CHANGE
Tab 7 – Reinforcing change and celebrating successes
INTRODUCTION
- Purpose of this activity
- How this step is performed
REINFORCING CHANGE
- Reinforcing change checklist
FEEDBACK FROM
EMPLOYEES
- Employee feedback template
ACCOUNTABILITY SYSTEMS
AUDITS AND COMPLIANCE
ROOT CAUSE AND CORRECTIVE ACTION
CELEBRATIONS AND
RECOGNITION
- Ideas for celebrations and recognition
- Mistakes to avoid when reinforcing change
YOUR ROLE IN LEADING CHANGE
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Tab 1 – Overview
