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Getting started with change management

Why use Prosci's Change Management Process?

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Select your scenario to find out more:

The fastest way to get up to speed in the area of change management is to select the scenario from the table below that most closely matches your situation.

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The scenarios below provide suggestions on the tools and resources that will help you begin effectively managing the human side of organizational change.

 

Your situation:

Suggested tools and references:

I am a project leader for a new change initiative.

The project leader is responsible for ensuring that change management is applied to their project. They have an oversight role, and may sometimes be directly involved. The first step will be to assign one or more people on your team to change management. The second step is to make sure they have the necessary training to carry out this role. The options shown on the right provide several alternatives for moving forward for your team members.

 
Option 1:
Your change management team members can attend the 3-day Change Management Certification program in Colorado. Tuition for the first attendee is $2100 (depending on venue), with a 20% discount for each additional participant in the same program. Tuition includes the hardcopy Change Management Toolkit, Best Practices in Change Management benchmarking report and license to the online Change Management Pilot application.

Option 2: Purchase the online Change Management Pilot ($449) or the hardcopy Change Management Toolkit ($349).  These self-paced tools provide complete access to Prosci's research-based methodology including step-by-step guidelines, templates, assessments and checklists. The Pilot is a fully electronic version of the Change Management Toolkit accessed via the internet. The Change Management Toolkit comes in a 3-ring binder with a CD-ROM.

Option 3: Contact the Change Management Learning Center at 970-203-9332 to set up an onsite change management training program for your team (up to 15 participants). Call for details on cost, schedule and content.
 

I am responsible to deploy change management across my organization.

Often referred to as 'Enterprise Change Management', your responsibilities will include bringing change management to each change initiative and building competency to manage change at every level in the organization. The first step requires you to become familiar with change management. Consider one of the first three options shown on the right. The second step is to design a deployment strategy and plan for your organization. You might consider attending the ECM Summit or the ECM Lab to create this plan (see Option 4).

Your deployment plan will likely include programs for different audiences in your organization. The figure at the bottom of this page provides examples of the types of training and resources available for different groups in your organization.

 
Option 1:
You (or a member of your staff) can attend the 3-day Change Management Certification program in Colorado. Tuition for the first attendee is $2100 (depending on venue), with a 20% discount for each additional participant in the same program. Tuition includes the hardcopy Change Management Toolkit, Best Practices in Change Management benchmarking report and license to the online Change Management Pilot application. This experience will allow you to learn Prosci's research-based methodology and tools, and then develop a deployment and training strategy for your company with our master instructors. This deployment strategy will include an executive overview program for your senior business leaders.

Option 2: Purchase a site license for Prosci's change management materials (including online access and right-to-reproduce for hardcopy materials) or multiple "single-user" licenses for change management practitioners in your organization. The "train-the-trainer" program enables members of your organization to deliver change management to others in the organization. The first step of the "train-the-trainer" program is to attend the 3-day Change Management Certification program.

Option 3: Purchase a license for  the online Change Management Pilot ($449) or the hardcopy Change Management Toolkit ($349) for each project team, and one copy per team of the benchmarking report Best Practices in Change Management with research results from 426 companies.  These self-paced tools provide complete access to Prosci's research-based methodology including step-by-step guidelines, templates, assessments and checklists. The Pilot is a fully electronic version of the Change Management Toolkit. Volume discounts up to 20% are offered for multiple purchases.

Option 4: Prosci has undertaken research over the last few years on deployment of change management and has developed an Enterprise Change Management (ECM) Strategy Map and Deployment Process. Call 970-203-9332 to talk with Tim Creasey about the  ECM Summit workshop or the online ECM Lab.
 

I am on a project that is experiencing resistance to change from employees.

Resistance to change is actually normal and to be expected. However, persistent and enduring resistance can be a threat to the project. In many cases resistance to change is damaging to a project in the absence of a formal change management approach. Rather than address the resistance you are experiencing directly, your first step should be to apply a change management methodology to your project. This will help you determine the root cause of the resistance and develop proactive steps to address and mitigate the resistance.

 
Option 1:
Purchase the online Change Management Pilot ($449) or the hardcopy Change Management Toolkit ($349), and the Change Management Guide for Managers and Supervisors ($249).  These self-paced tools provide complete access to Prosci's research-based methodology including step-by-step guidelines for managing resistance. The Pilot is a fully electronic version of the Change Management Toolkit.

Option 2: Attend the 3-day Change Management Certification program in Colorado ($2100 per person - includes the Change Management Toolkit and license). In the program, you bring an actual project you are working on so you can apply the methodology to the initiative where you are experiencing resistance.

Option 3: Contact the Change Management Learning Center at 970-203-9332 to set-up an onsite change management training program for your team (call for cost and schedule information). During this program you will work on change management strategies for your project including a resistance management plan.
  

I have been assigned to change management for my project.

Your first responsibility will be to learn change management yourself. Only then can you truly bring a change management methodology to your project. We strongly recommend Option 1, the 3-day certification program, if you are new to change management.

 
Option 1:
Attend the 3-day Change Management Certification program in Colorado. Tuition for the first attendee is $2100, with a 20% discount for each additional participant in the same program. In this highly interactive program, you apply the learning, templates and tools to a project you bring from your organization so you can 'hit the ground running' when you return to your office. Tuition includes tools you can take back to support your change management efforts. Call 970-203-9332 to register.

Option 2: Purchase the online Change Management Pilot ($449) or the hardcopy Change Management Toolkit ($349). These self-paced tools provide complete access to Prosci's research-based methodology including step-by-step guidelines for managing resistance. The Pilot is a fully electronic version of the Change Management Toolkit. Receive up to a 20% discount for ordering special change management leadership packages.

Option 3: Purchase the Best Practices in Change Management benchmarking report to find out what worked and what didn't for 426 participants. The report reads like a checklist of 'must do' change management steps. Receive a discount when you purchase both the report with the Change Management Toolkit.

Option 4: Contact the Change Management Learning Center at 970-203-9332 to set-up an onsite change management training program for your team.
 

I am a coach or business leader, and want to develop my change management skills and knowledge.

To begin the process of building change management skills, your first step will be to establish a strong foundational understanding of the principles and concepts around change. We recommend starting with the ADKAR book (Option 1) to learn how individuals go through change, and then move on to a set of tools for supporting organizational change management efforts (Option 2).

 
Option 1: Purchase the new book ADKAR: a model for change in business, government and our community ($18.95). This book discusses the ADKAR model - a model of how individuals go through change by having Awareness, Desire, Knowledge, Ability and Reinforcement. The book looks at what influences an individual's success at change and how you can help facilitate change in an organization.

Option 2: Purchase the online Change Management Pilot ($449) or the hardcopy Change Management Toolkit ($349).  These self-paced tools provide complete access to Prosci's research-based methodology including step-by-step guidelines, templates, assessments and checklists.

Option 3: Purchase the book Change Management: the people side of change ($18.95). This book provides a solid foundation in managing change - including sections on why manage change, change management principles, individual change management and organizational change management.

Option 4: Register with the Change Management Learning Center to receive free tutorials and announcements on managing change.
 

I am interested in learning what change management is and why it is important.

We have several ways you can learn more about managing change and why it is important. These options range from reading free tutorials to attending a certification program on change management that covers the ROI of change management on projects. The most effective step you can take is to become certified by attending the 3-day program (Option 3).

 
Option 1:
Read the free tutorials provided by the Change Management Learning Center. Specifically, read the special tutorial titled Why manage change, an excerpt from the Change Management: the people side of change book.

Option 2: Purchase the book Change Management: the people side of change ($18.95) which provides a solid foundation in managing change - including sections on why manage change, change management principles, individual change management and organizational change management.

Option 3: Attend the 3-day Change Management Certification program in Colorado ($2100 per person - includes the Change Management Toolkit and license). The program covers key concepts, principles, tools and techniques for applying change management to the projects you are involved in.

Option 4: Register with the Change Management Learning Center to receive announcements about new tutorials on managing change.

Option 5: Attend a free webinar on managing the people side of change.
 

I am a coach or supervisor involved in a change initiative that is impacting my employees.

Managers and supervisors play one of the most critical roles in change management. Research results indicate that managers are a preferred sender of communications to their employees and have the greatest influence for helping employees successfully through a transition. One of your primary tools for coaching your employees is the ADKAR model. Your first step should be to read the ADKAR book to gain a greater understanding of how your employees will go through change. Your second step is to assist your employees through change by using the tools in the Guide for Managers and Supervisors.

 
Option 1: Purchase the new book ADKAR: a model for change in business, government and our community ($18.95). This book discusses the ADKAR model - a model of how individuals go through change by having Awareness, Desire, Knowledge, Ability and Reinforcement. The book looks at what influences an individual's success at change and how you can help facilitate change in an organization.

Option 2: Purchase the Change Management Guide for Managers and Supervisors ($189) and one copy for each employee of the Employee's Survival Guide to Change book ($14.95). These tools are designed to help managers and supervisors conduct group and individual coaching sessions to support employees going through change utilizing the ADKAR model.

Option 3: Attend a 1-day coaches program with a group of managers from your company. Prosci's instructors will teach you the concepts and principles of change management, and how you can fulfill your role as a communicator, coach and manager of resistance. Call 970-203-9332 for more information.
 

I've been assigned to do a communication or training plan.

One of the potential pitfalls of jumping right into a communication plan or training program is not having a broader strategy for managing the change within the organization. Communication or training can backfire when they are used in isolation of other change management tools and processes. Consider Option 1 or Option 2 as a way to get up to speed on the overall change management approach and how your communication or training plan fits in.

 
Option 1:
Purchase the online Change Management Pilot ($449) or the hardcopy Change Management Toolkit ($349).  These self-paced tools provide complete access to Prosci's research-based methodology including templates and best practices for communication and training.

Option 2: Attend the 3-day Change Management Certification program in Colorado (tuition: $2100 per person). Tuition includes the Best Practices in Change Management report, the hardcopy Change Management Toolkit and the online Change Management Pilot.

Option 3: Purchase the new book ADKAR: a model for change in business, government and our community ($18.95). This book discusses the ADKAR model - a model of how individuals go through change by having Awareness, Desire, Knowledge, Ability and Reinforcement. Understanding how an individual goes through change helps you better position communication and training.
 

I'm in charge of finding a change management methodology for my organization.

We do not believe that you can truly evaluate a change management approach without experiencing the approach first-hand. Although we have conducted telephone calls to present the methodology, participants in the 3-day program have stated that this is the best way to experience and get to know Prosci's process and tools. As a result, we strongly recommend Option 1.

 
Option 1:
You (or a member of your staff) can attend the 3-day Change Management Certification program in Colorado (tuition: $2100 per person - includes the Change Management Toolkit and license). This experience will allow you to assess Prosci's research-based methodology and tools, and then develop a deployment strategy with our master instructors.

Option 2: Purchase the Change Management Pilot ($449) or the Change Management Toolkit ($349).  These self-paced tools provide complete access to Prosci's research-based methodology including step-by-step guidelines, templates, assessments and checklists. The Pilot is a fully electronic version of the Change Management Toolkit.

Option 3: Call Prosci for a guided tour of our process and tools (970-203-9332, no cost) or to arrange a 1/2 day executive overview on Prosci's methodology and tools.
 

I am an employee trying to deal with change in my company.

You have taken the first step by coming to this site and showing curiosity about the change process. There are several options you have depending on your personal and professional interest in change. The Employee's Survival Guide to change is a quick read and very simple approach to looking at change from an employee's perspective, including a section on frequently asked questions. If you would like to go into more depth, we would encourage you to read the ADKAR book where you can gain a better understanding of how people go through change and the role you play in the change process.

 
Option 1:
Purchase the Employee's Survival Guide to Change book ($14.95). This is a practical guide to how employees experience change, including frequently asked questions and an introduction to ADKAR.

Option 2: Purchase the new book ADKAR: a model for change in business, government and our community ($18.95). This book discusses the ADKAR model - a model of how individuals go through change by having Awareness, Desire, Knowledge, Ability and Reinforcement.

Option 3: Read the ADKAR series tutorials (no cost).

Option 4: Attend a free webinar on managing the people side of change. The Change Management Learning Center offers a free series of basic tutorials on how you can thrive during change.
 

Other

 
Give us a call at 970-203-9332 or email. We would be happy to talk through your situation and recommend the best resources or training.
 

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Why work with the Change Management Learning Center and Prosci's Change Management Process?

 

Deployment scheme for different audiences

The following diagram illustrates the resources that are targeted for different groups in your organization. If you have additional questions, do not hesitate to call one of our research analysts at 970-203-9332.

 

cm-resource-map-v2.jpg (84673 bytes)

 

 

Note: The resource map figure is hyperlinked to each resource. Click on the figure to go to that resource.

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