Getting started with change management

This how-to-guide for change management provides tips for managing change based on your job role or interest.  In addition to the list below, you may want to attend a free webinar or sign up for our email list where we release change management articles each week.

Why use Prosci's Change Management Process?

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Select your scenario to find out more:

The fastest way to get up to speed in the area of change management is to select the scenario from the table below that most closely matches your situation.

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The scenarios below provide suggestions on the tools and resources that will help you begin effectively managing the human side of organizational change.

 

Your situation:

Suggested tools and references:

I am a project leader for a new change initiative.

The project leader is responsible for ensuring that change management is applied to their project. They have an oversight role, and may sometimes be directly involved. The first step will be to assign one or more people on your team to change management. The second step is to make sure they have the necessary training to carry out this role. The options shown on the right provide several alternatives for moving forward for your team members.

 
Option 1:
Your change management team members can attend the 3-day Change Management Certification Program. Tuition for the first attendee is $2800 (depending on venue), with a $500 discount for each additional participant in the same program. Tuition includes the hardcopy Change Management Toolkit, Best Practices in Change Management benchmarking report and license to the online Change Management Pilot Pro 2012 application. This program is offered every month throughout the U.S. and around the world.

Option 2: Purchase the online Change Management Pilot Professional ($489) or the hardcopy Change Management Toolkit ($389).  These self-paced tools provide complete access to Prosci's research-based methodology including step-by-step guidelines, templates, assessments and checklists. The Pilot is a fully electronic version of the Change Management Toolkit accessed via the internet. The Change Management Toolkit comes in a 3-ring binder with a USB/CD-ROM.
 

I am responsible to deploy change management across my organization (or to apply change management on multiple projects).

Often referred to as 'Enterprise Change Management', your responsibilities will include bringing change management to each change initiative and building competency to manage change at every level in the organization. The first step requires you to become familiar with change management. Consider one of the first three options shown on the right. The second step is to design a deployment strategy and plan for your organization. You might consider attending the ECM Boot Camp or purchasing an ECM Roadmap or a Change Management Maturity Model Audi (see Option 5).

Your deployment plan will likely include programs for different audiences in your organization. The figure at the bottom of this page provides examples of the types of training and resources available for different groups in your organization.

 
Option 1:
Your project teams can attend the 3-day Change Management Certification Program. Tuition for the first attendee is $2800 (depending on venue), with a $500 discount for each additional participant in the same program. Tuition includes the hardcopy Change Management Toolkit, Best Practices in Change Management benchmarking report and license to the online Change Management Pilot Professional application. This experience will allow you to learn Prosci's research-based methodology and tools, and then develop a deployment and training strategy for your company. This deployment strategy will include an executive overview program for your senior business leaders.

Option 2: Your organization can purchase a site license for Prosci's change management materials (including online access and right-to-reproduce for hardcopy materials) or multiple "single-user" licenses for change management practitioners in your organization. Call 970-203-9332 for more information.

Option 3: You can teach Prosci's change management programs internally. Prosci's  "Train-the-Trainer" program enables members of your organization to deliver change management to others in the organization. The first step of the "train-the-trainer" program is to attend the 3-day Change Management Certification Program. Prosci will offer onsite programs to assist in getting this process started.

Option 4: You can conduct change management training at your location either directly with Prosci or through our Authorized Training Provider network. You can also training your internal staff to teach Prosci's materials. Call 970-203-9332 for more information.

Option 5: Purchase Prosci's Enterprise Change Management guide. Prosci has undertaken research over the last few years on deployment of change management and has developed an Enterprise Change Management (ECM) Suite.
Call +1-970-203-9332 for more information.
 

I am on a project that is experiencing resistance to change from employees.

Resistance to change is actually normal and to be expected. However, persistent and enduring resistance can be a threat to the project. In many cases resistance to change is damaging to a project in the absence of a formal change management approach. Rather than address the resistance you are experiencing directly, your first step should be to apply a change management methodology to your project. This will help you determine the root cause of the resistance and develop proactive steps to address and mitigate the resistance.

 
Option 1:
Attend the 3-day Change Management Certification program ($2800 per person - includes the Change Management Toolkit and single user license . In the program, you bring an actual project you are working on so you can apply the methodology to the initiative where you are experiencing resistance.

Option 2: Purchase the online Change Management Pilot Professional ($489) or the hardcopy Change Management Toolkit ($389), and the Change Management Guide for Managers ($209).  These self-paced tools provide complete access to Prosci's research-based methodology including step-by-step guidelines for managing resistance. The Pilot Professional is a fully electronic version of the Change Management Toolkit.
 

I have been assigned to change management for my project.

Your first responsibility will be to learn change management yourself. Only then can you truly bring a change management methodology to your project. We strongly recommend Option 1, the 3-day certification program, if you are new to change management.

 
Option 1:
Attend the 3-day Change Management Certification Program. Tuition for the first attendee is $2800, with a $500 discount for each additional participant in the same program. In this highly interactive program, you apply the learning, templates and tools to a project you bring from your organization so you can 'hit the ground running' when you return to your office. Tuition includes tools you can take back to support your change management efforts. Call +1-970-203-9332 to register.

Option 2: Purchase the online Change Management Pilot Professional ($489) or the hardcopy Change Management Toolkit ($389). These self-paced tools provide complete access to Prosci's research-based methodology including step-by-step guidelines for managing resistance. The Pilot Professional is a fully electronic version of the Change Management Toolkit. Receive up to a 20% discount for ordering special change management leadership packages.

Option 3: Purchase the Best Practices in Change Management benchmarking report to find out what worked and what didn't for 650 participants. The report reads like a checklist of 'must do' change management steps. Receive a discount when you purchase both the report with the Change Management Toolkit.
 

I am a coach or business leader, and want to develop my change management skills and knowledge.

To begin the process of building change management skills, your first step will be to establish a strong foundational understanding of the principles and concepts around change. We recommend starting with the ADKAR book (Option 1) to learn how individuals go through change, and then move on to a set of tools for supporting organizational change management efforts (Option 2).

 
Option 1: Purchase the new book ADKAR: a model for change in business, government and our community ($18.95). This book discusses the ADKAR model - a model of how individuals go through change by having Awareness, Desire, Knowledge, Ability and Reinforcement. The book looks at what influences an individual's success at change and how you can help facilitate change in an organization.

Option 2: Purchase the online Change Management Pilot Professional ($489) or the hardcopy Change Management Toolkit ($389).  These self-paced tools provide complete access to Prosci's research-based methodology including step-by-step guidelines, templates, assessments and checklists.

Option 3: Purchase the book Change Management: The People Side of Change ($18.95). This book provides a solid foundation in managing change - including sections on why manage change, change management principles, individual change management and organizational change management.

Option 4: Register with the Change Management Learning Center to receive free tutorials and announcements on managing change.
 

I am interested in learning what change management is and why it is important.

We have several ways you can learn more about managing change and why it is important. These options range from reading free tutorials to attending a certification program on change management that covers the ROI of change management on projects. The most effective step you can take is to become certified by attending the 3-day program (Option 3).

 
Option 1:
Read the free tutorials provided by the Change Management Learning Center. Specifically, read the special tutorial titled Why manage change, an excerpt from the Change Management: The People Side of Change book.

Option 2: Purchase the book Change Management: The People Side of Change ($18.95) which provides a solid foundation in managing change - including sections on why manage change, change management principles, individual change management and organizational change management.

Option 3: Attend the 3-day Change Management Certification Program ($2800 per person - includes the Change Management Toolkit and single user license). The program covers key concepts, principles, tools and techniques for applying change management to the projects you are involved in.

Option 4: Register with the Change Management Learning Center to receive announcements about new tutorials on managing change.

Option 5: Attend a free webinar on managing the people side of change.
 

I am a coach or supervisor involved in a change initiative that is impacting my employees.

Managers and supervisors play one of the most critical roles in change management. Research results indicate that managers are a preferred sender of communications to their employees and have the greatest influence for helping employees successfully through a transition. One of your primary tools for coaching your employees is the ProsciŪ ADKARŪ model. Your first step should be to read the ADKAR book to gain a greater understanding of how your employees will go through change. Your second step is to assist your employees through change by using the tools in the Guide for Managers and Supervisors.

 
Option 1:
Purchase the Change Management Guide for Managers ($209) and one copy for each employee of the Employee's Survival Guide to Change book ($14.95). These tools are designed to help managers and supervisors conduct group and individual coaching sessions to support employees going through change utilizing the ProsciŪ ADKARŪ Model.

Option 2: Purchase the new book ADKAR: A Model for Change in Business, Government and Our Community ($18.95). This book discusses the Prosci ADKAR Model - a model of how individuals go through change by having Awareness, Desire, Knowledge, Ability and Reinforcement. The book looks at what influences an individual's success at change and how you can help facilitate change in an organization.

Option 3: Arrange for your company to offer Prosci's 1-day change management program for managers and supervisors. Prosci's instructors will teach you the concepts and principles of change management, and how you can fulfill your role as a communicator, coach and manager of resistance. Call 970-203-9332 for more information.
 

I've been assigned to do a communication or training plan.

One of the potential pitfalls of jumping right into a communication plan or training program is not having a broader strategy for managing the change within the organization. Communication or training can backfire when they are used in isolation of other change management tools and processes. Consider Option 1 or Option 2 as a way to get up to speed on the overall change management approach and how your communication or training plan fits in.

 
Option 1:
Purchase the online Change Management Pilot Professional ($489) or the hardcopy Change Management Toolkit ($389).  These self-paced tools provide complete access to Prosci's research-based methodology including templates and best practices for communication and training.

Option 2: Attend the 3-day Change Management Certification Program (tuition: $2800 per person). Tuition includes the Best Practices in Change Management report, the hardcopy Change Management Toolkit and the online Change Management Pilot Professional.

Option 3: Purchase the new book ADKAR: A Model for Change in Business, Government and Our Community ($18.95). This book discusses the Prosci ADKAR Model - a model of how individuals go through change by having Awareness, Desire, Knowledge, Ability and Reinforcement. Understanding how an individual goes through change helps you better position communication and training.
 

I'm in charge of finding a change management methodology for my organization.

We do not believe that you can truly evaluate a change management approach without experiencing the approach first-hand. Although we have conducted telephone calls to present the methodology, participants in the 3-day program have stated that this is the best way to experience and get to know Prosci's process and tools. As a result, we strongly recommend Option 1.

 
Option 1:
You (or a member of your staff) can attend the 3-day Change Management Certification Program (tuition: $2800 per person - includes the Change Management Toolkit and license). This experience will allow you to assess Prosci's research-based methodology and tools, and then develop a deployment strategy with our master instructors.

Option 2: Purchase the Change Management Pilot Professional ($489) or the Change Management Toolkit ($389).  These self-paced tools provide complete access to Prosci's research-based methodology including step-by-step guidelines, templates, assessments and checklists. The Pilot Professional is a fully electronic version of the Change Management Toolkit.

Option 3: Call Prosci for a guided tour of our process and tools (+1-970-203-9332, no cost) or to arrange a 1/2 day executive overview on Prosci's methodology and tools.
 

I am an employee trying to deal with change in my company.

You have taken the first step by coming to this site and showing curiosity about the change process. There are several options you have depending on your personal and professional interest in change. The Employee's Survival Guide to change is a quick read and very simple approach to looking at change from an employee's perspective, including a section on frequently asked questions. If you would like to go into more depth, we would encourage you to read the ADKAR book where you can gain a better understanding of how people go through change and the role you play in the change process.

 
Option 1:
Purchase the Employee's Survival Guide to Change book ($14.95). This is a practical guide to how employees experience change, including frequently asked questions and an introduction to ADKAR.

Option 2: Purchase the new book ADKAR: A Model for Change in Business, Government and Our Community ($18.95). This book discusses the Prosci ADKAR Model - a model of how individuals go through change by having Awareness, Desire, Knowledge, Ability and Reinforcement.

Option 3: Read the ADKAR series tutorials (no cost).

Option 4: Attend a free webinar on managing the people side of change. The Change Management Learning Center offers a free series of basic tutorials on how you can thrive during change.
 

Other

 
Give us a call at +1-970-203-9332 or email. We would be happy to talk through your situation and recommend the best resources or training.
 

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Why work with the Change Management Learning Center and Prosci's Change Management Process?

 

Deployment scheme for different audiences

The following diagram illustrates the resources that are targeted for different groups in your organization. If you have additional questions, do not hesitate to call one of our research analysts at +1-970-203-9332.

 

cm-resource-map-v2.jpg (84673 bytes)

 

 

Note: The resource map figure is hyperlinked to each resource. Click on the figure to go to that resource.

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