Change Management Process - Phase 3

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Celebrating early successes and reinforcing the change

Why am I doing this?

Action required:

Identify and celebrate successes on the project. Use these celebrations and public acknowledgement to reinforce the change.

Performed by:

Change management team with support and presentations by key stakeholders and managers

How performed:

Constantly seek out evidence of progress in the project. Watch for the achievement of major milestones and identify early successes even if small. Organize ways to recognize groups and individuals that have achieved success. Make it public. Use normal staff meetings or regularly scheduled department meetings as an avenue for recognition of achievement. Ensure that key stakeholders are aware of these achievements and involve managers in the chain of command to award these recognitions. Use the communications plan guidelines to develop successful celebration communications.

 

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Prosci 2012