| Overview sections |
| Study highlights |
| Greatest contributors to success |
| Greatest change management obstacles |
| What to do differently on the next project |
| Top trends in change management |
| Building support for change management |
| Change management correlations |
| When to start change management |
| Consequences of starting late |
| Justifying change management |
| Steps to engage project team in change management |
| Decisions on change management resource levels |
| Resources and budget data |
| Sponsors |
| Sponsor role |
| Sponsor mistakes |
| Tactics for educating sponsors |
| Managers and supervisors |
| Managers and supervisors role |
| Manager mistakes |
| How to support managers and supervisors during change |
| Communications |
| Most effective communication methods |
| Attributes of a successful message |
| Attributes of a successful communicator |
| Complete list of communication methods |
| Resistance |
| Primary reasons employees resisted change |
| Primary reason manager resisted change |
| Avoidable resistance |
| Consultants |
| Primary role played by consultants |
| Why did you use or not use a consultant |
| Organizational perspective |
| Steps for deploying change management across an organization |
| Level of saturation and expected change |
| Identifying change saturation |
| Tactics for coping with saturation |
