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Section 1 – Change management overview
- Introduction
- Prosci's change management framework
- Part 1 - Psychology of change
- Part 2 - Change management implementation
- What is change management
- Why change management
- ROI of change management
- Flight Risk Model
- Roles in change management
- Summary
Section 2 – Psychology of change
- Introduction
- Senders and receivers
- Resistance and comfort
- Authority for change
- Value systems
- Incremental versus radical change
- The right answer is not enough
- Change is a process
- Psychology of change summary
Section 3 - Change management process
- Introduction
- Connecting change management with projects
- Importance of having a defined change
- Business strategy changes
- Change management process
- Phase 1 - Preparing for change
- Phase 2 - Managing change
- Phase 3 - Reinforcing change
- A note about embedded processes
Section 4 - Preparing for change
- Introduction
- Define your change management strategy
- Prepare your change management team
- Develop your sponsorship model
Section 5 - Managing change
- Introduction
- Develop change management plans
- Communications plan
- Sponsor roadmap
- Coaching plan
- Resistance management plan
- Training plan
- Master change management plan
- Take action and implement plans
- Change management implementation
Section 6 - Reinforcing change
- Introduction
- Collect and analyze feedback
- Diagnose gaps and manage resistance
- Implementing corrective action and celebrating successes
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