Best Practices in Managing Change

 

Overview

ProSci’s Change Management Best Practices study includes the methods of change that led to success for more than 254 companies from 22 countries. The study report provides answers to key questions that will transform the way you manage change build executive sponsorship.

The following are the questions the study participants answered.

 

Success factors

What is the single greatest contributor to the success of a change management program?

What has been your greatest change management obstacle?

 

Role of top management

What key activities did your top-management sponsors do that contributed to the success of the change?

What are the biggest mistakes a top-management sponsor can make during a major change?

What top-management sponsors should do during the Planning Phase

What top-management sponsors should be doing during the Design Phase

What top-management sponsors should be doing during the Implementation Phase

 

Team structure

What are the top criteria for a good change management team member?

What would you do differently next time regarding your change management team structure?

To whom was the team accountable?

Who was responsible for preparing the Change Management plan?

 

Methodology

What activities did successful change management teams do during each phase of their project?

Which change management activities had the greatest impact on your success?

What would you do differently next time to increase the success of your change management approach?

 

Communications

How often should you communicate information about your change?

What communication methods were used by your team, and what methods were most effective?

How would you change your communications approach?

What was the most frequently used communication tools?

What are the most important ideas to communicate?

What methods did you use to gather feedback?

 

Training plans

What were the most important elements of your training plan?

Who is best suited to generate training requirements?

 

Recognition and rewards

How did you recognize desirable behaviors and new levels of performance?

How did you identify the person that was to be recognized?

 

Use of consultants

What role did the consultant play?

What were the key contributions of your consultant?

What should you watch out for when using consultants?

Would you use a consultant next time?

 

About the study

Participant profile

Types of changes being undertaken

Size of changes

Reasons for change