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2009 Best Practices in Change Management
 
Benchmarking report
575 organizations share best practices in change management

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Five hundred and seventy-five participants from 65 different countries took part in the 2009 Change Management Best Practices study. This report compares the most recent data with the results from the five previous studies (2007, 2005, 2003, 2000, 1998) to provide the most comprehensive body of knowledge on change management over the past decade.

Participant list

Names followed by an asterisk (*) had more than one individual participate in the study. Some organizations are not shown, per the specific request of the participant.

3rd i Consulting
A.C.T. Advanced Consulting and Training
Abbott Labs
ABC (Australian Broadcasting Corporation)
Absa Bank Ltd
ABSA, division of Barclays
Accretive Solutions
Adams-Gabbert & Assoc., LLC
ADP Inc
Adult Multicultural Education Services (AMES)
AEROFLOT Russian Airlines
AFMC/A2
Africa Crisis Management Team
AHM
Alberta Justice and Attorney General
Alex Apouchtine
ALTEC Training Centers
Ambuja Realty Group
Amertron Global
Anderson Alliance Pty Ltd
Applied Data Trends, Inc.
Archstone Consulting
ARGOS Consulting Group
Artis Rei
ASB, Auckland, New Zealand
Ashland Inc.
Astral Consulting Services
AT&T
Atos Origin
Auckland City Council
Australian Government Solicitor *
Australian Human Service Organisation
Avnet
Bank of Canada
Barnsley MBC
Bartholomew Corporate Solutions p/l
Bayer AG (The Bayer Group)
BDM Directions
BearingPoint
Being Human

Bell Canada
BHP Billiton *
Blue Oceans Information Solutions
Blueshield of CA
BMW Manufacturing
Bombardier *
Bonneville Power Administration *
Booz Allen Hamilton *
Bristol Myers Squibb
British Telecommunications, Openreach division
Brown-Forman Corporation
BTS
Bulyanhulu Gold Mine
CA (Australia) *
Comptroller and Auditor General of India
California Manufacturing Technology Consulting
CalPERS
Canadian National
Canadian Tire Financial Services
CapGemini *
Capita (National Strategies)
Capital City Fruit
Capital One
Carbon Group *
Cardinal Solutions Group *
Caterpillar Inc. *
CBA
Central Bank of Nigeria
Centre For Excellence, LLC
Centre for Strategic Development
Cetna Consulting Limited
Chameleon Adventure Academy
Change Consultoria
Change Guides
Change Management Consultants of Maryland, LLC
ChangeWright Consulting
Chevron *
CIBC *
Ciber Inc *
Cirque du Soleil

 
 

Industry representation of participants in 2009 study

 

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Cisco
Citibank
City and County of San Francisco
City of Calgary
City of Minneapolis
City of Regina *
City of Tacoma
Clorox
CMA Holdings Incorporated
CMTC *
Coaching Counts
Coldwater Creek *
Cole Consulting, LLC
Commonwealth Bank
Comptroller of the Currency (USA)
County of Santa Clara
Courtyard Group
CPS Human Resource Services
Croken Enterprises Inc
Crystalmount Solutions Inc.
CSIRO
Cue 7 Consortium, Inc.
Daar
Dan Murphy's
Danske Bank
DBHG
De Adviespraktijk
Delaware Department of Insurance
Delegata *
Dell, Inc
Deloitte Consulting
Department of Correctional Service (South Africa)
Department of Health and Human Services, Housing Tasmania *
Department of Land Affairs (South Africa)
Department of Planning and Economy (Abu Dhabi)
Department of Treasury and Finance, Victoria, Australia
Desjardins general insurance group
Development Bank of Ethiopia
Development of Malawian Enterprises Trust (DEMAT)
Distinct Consulting
District of Columbia Department of Small, Local Business Development
Dreamhouse Consulting
DSD Laboratories, Inc.
Duke Energy
EADS CASA
Eastern Health

EDS, an HP Company *
EduServe/Amarillo College
Egerton University
Emerson Human Capital
Enaxis Consulting, LP
EnteGreat, Inc.
Enteprise Community Partners, Inc.
EQE Bulgaria AD
Ergon Energy
Erne Enterprise Ltd
Esterline Defense Group
Ethiopian Civil Service College [ECSC]
Ethiopian Management Institute
European Central Bank
evolve! People and Process Management SA de CV
Experian
Farm Credit Canada
Fireman's Fund Insurance Company
Firestone International Associates, Inc.
Focusphera Consulting
Fonterra Brands Australia (P&B) Pty Ltd
Fontys University
Frank McGrath Change Management Ltd
Freeman
Friedkin Companies, Inc.
Gambia Revenue Authority, Directorate Of Technical Services
George Weston Foods Limited
Georgia Technology Authority
GHD
GK Associates
GlaxoSmithKline
Goodwill Great Lakes
Government Department (United Kingdom)
Government of Canada
Grupo Ultra
GSI Group
Guiness Ghana Breweries Ltd
Gulf Water Company
Harriss Wagner Management Consultants
Hawassa University
HBOS
HCL Axon
HD Supply
HEC Paris
High Plains Library District
Hitachi Consulting *

 
 

Geographic distribution of participants in 2009 study

 

Housing Tasmania, Department of Health and Human Services
HP Global eBusiness
Humadyn-Center for Human Relations, Growth & Achievement
Hungarian Foreign Trade Bank
Hyosung Corporation
IAT Program Management Office
iB4e, Inc.
IDC of South Africa Ltd
Imagineering Solutions Inc.
Impact Management Consultancy
Incahoots Consultancy
Infotek Systems
Ink Business Development Services Ltd.
Insurance Australia Group
Intel Corporation
Internal Revenue Service (USA)
Inventure Solutions
IPLAN
J.R. Simplot Company
Johnson & Johnson
JP Morgan Chase
Kansas Department of Revenue
Keane Inc.
Kenya Revenue Authority
Kirsten Davies Consulting
KPMG LLP
Kusha Maadan Consulting Engineers (KMCE)
La Société conseil Lambda inc
Lakelanand HealthCare
Leprino Foods
Level 5
LGFC
LIBERTAS Zagreb - Business School of Economics
Limited Brands
Limpop Health Consortium
Lions Clubs International, Multiple District 308
LM Dulye & Co.
Logisource
Louisiana Machinery Co., LLC
Lower Colorado River Authority (LCRA)
MAC Carpet
Maersk, Inc
Dept. of Transport and Main Roads, Queensland
Malawi Institute of Management
Manship Associates
MAP
Marshall Manufacturing Co.
Maryland Food Bank
McKesson Canada
McMaster University
mdb Consulting
Medavie Blue Cross

Microsoft Corporation
Milbank Manufacturing Company *
Ministry of Education (Trinidad)
MJ Medical
MKR Consulting
MMHE Sdn. Bhd.
MOHSS
Montana-Dakota Utilities
Moshood Abiola Polytechnic
Motorola
Mutual of Omaha
MWH Global *
Namibia Institute of Pathology (NIP) Ltd
NASA
National City Corporation *
Navistar, Inc.
NCS Pte Ltd *
Nedbank
Nelson Consulting Group
Network Rail Ltd
New Brunswick Power Holding Corporation *
New York State
Nexen Inc.
Nextant
North Highland *
NORTHPARK ZIM
Oakton *
OCBC
Oklahoma Department of Human Services
Online Business Systems
Pacific Blue Cross
Panduit Corp.
Parramatta City Council
PCGI Consulting Inc
PeopleFirm, LLC
PeopleNRG, Inc.
Performance Path TM
performanceglobal
Philip Morris International
Picourseware
Plante & Moran, PLLC
PMI Service Center Europe Sp. z o.o.
POLITEC
POQ
Prime Therapeutics LLC *
proacteur *
PROJECT A LA CARTE, Inc.
Projectology Pty Ltd
Prominence Pty Ltd
PT SOLTIUS Indonesia
Qedis Consulting
Quartzdyne Inc.

 
 

Size of organizations represented in 2009 study

 

The most complete body of knowledge
available on change management
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Queensland Health
RAAF
Raiffeisen banka ad
RAMSE Consulting
Raytheon Company *
RBC
Reach Select
Region of Peel
Repars Inc
Resources Global Professionals
Rio Tinto - People and Organisational Support
Robert Ayling Incorporated
Roche *
Rockwell Collins
Roshcon / Highveld PFS
RWD Technologies
SAIC
Saje Consulting
Salalah College of Technology
SAP Business Objects
Saratoga Professional Services
Sasol Technology *
SATRENO AFRICA
Satreno Change Management
Satyam Computer Services
Saudi Arabian Mining Company (Ma'aden)
SBSA - Corporate and Investment banking
SC COCA-COLA HELLENIC ROMANIA
Scheltema & Co (Pty) Ltd
Schneider National
Schuyler County Community Services
See Results, Inc.
Sentry Insurance *
Service Corporation International
Severn Trent Water
Shell *
Shengquan Group
Siemens Healthcare Diagnostics
Sirius Solutions LLLP
Solution Dynamics
South Somerset District Council
SouthWest Water Company
Sovereign
Spatial Information Services Pty Ltd
Standard Bank of South Africa *
State of Delaware *
State of Nevada
State Street Corp
Stegmeier Consulting Group
Sui Southern Gas Company
SunTrust
Symphini Change Management Inc.
TASC Management Consulting, LLC
TCWTUIF (Ethiopia)
Teacher Training and Development (Botswana)

Teched d.o.o.
TechTeam Government Solutions *
TEKsystems
Tenaris
Texas Childrens Hospital
Textron, Change Management
The Bremer Institute of TAFE
The Dominion of Canada General Insurance Company
The Hackett Group
The Minto Group
The New River Group
The Student Loans Company Ltd
Thomas Cook
Thomson
TMS Consulting
Toyota Financial Services
TradeDoubler AB
Transnet
Transocean
Tri-Opus Technologies LLC
tw telecom
UCS
Uganda Revenue Authority *
UNISYS
United Airlines, Information Technology Division
United States Coast Guard
University Hospital Maastricht
University of Auckland *
University of Ballarat
University of Melbourne
University of Southern Queensland
University of Technology
University of Tennessee Center for Industrial Services
University of the West of Scotland
University of Vermont
Urbanizadora del Bajío, SA de CV
UT Southwestern Medical Center
Valsousa
VeriSign
Vertex Inc.
VIP/Training
Virginia Retirement System
Wachovia Corporation
WAPDA (Pakistan)
Water Corporation of Western Australia
Wawa, Inc.
West Sussex County Council
Whirlpool Corporation *
World Omni Financial
Wyeth
Wyeth Pharmaceuticals
Yarona Management Consulting
Z. KefaLlinou & Co
Zurich *

 

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