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2012 Best Practices in Change Management
 
Benchmarking report
650 participants share best practices in change management

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Six hundred and fifty participants from 62 different countries contributed data to the 2012 Best Practices in Change Management benchmarking report. This report compares the most recent data with the results from the six previous studies (2009, 2007, 2005, 2003, 2000, 1998) to provide the most comprehensive body of knowledge on change management over the past decade.

Participant list

Names followed by an asterisk (*) had more than one individual participate in the study. Some organizations are not shown, per the specific request of the participant.

A Plus Transition
A.C.T. Advanced Consulting & Training
AB Volvo
Absa Bank Ltd *
Acaché Pty Ltd
Accomplish Business Solutions Pty Ltd
Acquiro
ADP, Inc.
Agility Factor Inc.
Airservices Australia
Ajilon Consulting
AKKADIS Change Practice
Alaska Airlines
Alberta Government
ALC Ltd (UK)
Almarai Company
APA Group
aplus transion
Aqua America
ARGOS Consulting Group
ASB Bank Ltd
Asgard / BT Financial Group
Assochange
AST Corporation
Atomic Energy of Canada
Australia Department of Defense *
Australian Capital Territory Department of Human Services *
Australian Unity
Avbob
Avto Union
AXA GROUP SOLUTION *
Baker Hughes, Inc.
Bank of Canada
Bank of Ireland
Bartecko Consulting Ltd.
Bayer AG
Bayer Healthcare
Bayer MaterialScience
BC Hydro

BDM Directions
Being Human
bendigo Bank
Bio-Rad Laboratories
Birmingham City Council
BJC Healthcare
B-Line, LLC
Blue Heron Consulting
BMA Grupo Alianza
Bombardier Aerospace
Bon Secour Health System
Bonneville Power Administration
Boomerang Management Inc.
Booz Allen Hamilton *
Botswana Collge of Agriculture
Brighton Leadership Group
Brightstar Corp
Brisbane City Council *
British Telecom - Openreach
Bruyere Continuing Care
Business Solutions - The Positive Way
Canadian National Railway
Canadian Tire Ltd.
Canadian Wheat Board
Canon Business Solutions, Business Services Division
Capacity Development Africa
Capgemini India Business Ltd
Capgemini Italia
carbon group
CareFusion
Cargotec *
Carla Carter & Associates, Inc. *
Carrier
Carus Consulting Group
Caterpillar Inc.
Caterpillar Logistics Services Inc
Catholic Healthcare West
CCG/DVI
CDS

 
 
 

The most complete body of knowledge
available on change management
Order now

 

CedarCrestone Inc.
Cegos
Central Bank of Nigeria
Central Health
Central Statistical Agency of Ethiopia
CEVA Logistics
CGI
Change Connections
Change Factory
Change Guides LLC
Change Logic
Change Matters Australia
ChangeLeaderU.com
Changeworks Consulting *
Chaucer Consulting
Chebais Consulting
Christchurch City Council
Cirque du Soleil
Cisco Systems Inc. *
CITEC
Citrix Systems
City of Calgary *
City of Regina *
CMPC Celulosa S.A., Planta Santa Fe
Coca-Cola Amatil *
Coca-Cola Amatil New Zealand Ltd
Coldwater Creek
Commonwealth Bank of Australia
Commonwealth Centers for High Performance Oragnizations (CCHPO) Network
Community Youth Services
Compassion International
Comunicación y Cambio S.A.S. (Medellín - Colombia)
Consumers Energy *
Co-operators Life Insurance Co.
CPS Energy
Crowe Change Specialist Services
Crystalmount Solutions Inc.
Cue 7 Consortium
David Marklew Ltd
De Adviespraktijk B.V.
Delegata
Deutsche Bank
Development Strategies Plus
Dibena Enterprise Sdn Bhd
Diversified Consulting
DNV-ITGS

DOXA Cambios Inteligentes
DSD Laboratories, Inc.
Duke Energy
Eastern Health
Emerson Human Capital Consulting
Enterprise Transformation Group Ltd.
eProcesses Consulting
Ergon Energy
Ernst & Young LLP *
Essential Energy
Ethier Associates
Ethiopian Management Institute
evolve! People and Process Management
Exervio Management Consultant
Express Scripts
Federal Aviation Administration
Federal Government/Treasury
FIG Consultants Ltd
Finest Business Consulting
Fireman's Fund Insurance Company
First National Bank (South Africa)
Focus First Consulting
Fontys University of Applied Science
French Chemical Company
Fujitsu Consulting India
GARMCO
Gas Natural Fenosa
Georgette Rouncefield
GEP Business Solutions
GFIA (Gobodo Forensic and Investigative Accounting)
GlaxoSmithKline
GrameenPhone Ltd.
GRUPO JUMBOPACK
GSK
Halkjær Human Univerz
Halliburton
Harris Bank
Harriss Wagner Management Consultants
HCL-AXON
Health Care Services Corporation
Health Insurance Department of Bermuda
Health Quality Council
HEC Paris
Hennepin County
Herman Miller Inc.
High Grade Professional Education Centre

 

 

Hitachi Consulting *
Hoffmann La Roche
Honduras AKC
Hong Kong Productivity Council
Housing Industry Association
Housing New South Wales - Department of Human Services
HRSB Concepts Inc.
Hyundai Capital America
IKEA
Impact@work inc.
Implementation dynamics
Industry and Investment, NSW, orange
InfoChoice
Infosys Consulting, Inc. *
Inland Power and Light Company
Innovative Health Solutions, OptumHealth
International Crops Institute for the Semi Arid Tropics
Investor IQ
Investors Group
IP Australia *
IUTUM
J Wagner Consulting Inc.
Jemena
John Holland
Jon R. Wallace
Joy Mining Machinery
Kaiser Permanente
Kaleido Consulting NV
KPMG *
Krauthammer International
Kusha Madan Consulting Engineers
Kuziva Huni Consultants
La Société conseil Lambda
Lambda
Landpower
LECG
Lifeline Education Resource Development Centre
Lloyds Banking Group
Logica
Mack Center for Technological Innovation - Wharton School
Maersk Line
MAFC
Make Change Positive
Malawi Institute of Management
Malayan Banking Berhad
Manitoba Public Insurance
Marriott International
MBTelehealth
McKesson Corporation
Mediabloc Consulting Limited
Mensard
Micron Technology
Microsoft
MillerCoors
MindPeace Consulting
MLP Consultants, LLC
MNP
Moen Inc
Molson Coors Canada
Moon Holt Solutions
Mouchel
MRC Group Spzoo
MTN Group
Mutual of Omaha *
Nab/JBWere
NASA Enterprise Applications Competency Center
NASA's Marshall Space Flight Center
Nathan Consulting Group
National Australia Bank *
NATIONAL BANK OF COMMERCE LTD
National Bank of Egypt
National E-Health Transition Authority *
National Institute for Smart Government - NISG
National Institute of Allergy & Infectious Disesases, Office of Research Operations
Natura Cosmetics
Natural Resources Canada
Navigator Management Partners
Navistar International Corporation *
NCS Pte Ltd *
Necron Benchmarking Consutants
NEHTA
Nelson Consulting Group
Nelson Marlborough District Health Board (NMDHB), NZ
Neoris
Netahenx Corporation
New Rubicon Limited
Newton-Wellesley Hospital
Nextlevel Consulting
NIE
NiSource, Inc.
northern exposure
Northern Trust Co.
NouvEON *
Nycomed
Oakton *
OCBC Bank
OLG
Onirik
Online Business Systems Inc
Ophelo Ltd.
OppenheimerFunds
Optus Pty Ltd *
OVAL Tech & Training Services
Pacific Blue Cross

 
 
 

The most complete body of knowledge
available on change management
Order now

 

Panduit
Park Nicollet Health Services
PCGI Consulting Services
People & Performance A/S
People and Organisation Development
PEOPLE ISSUES LIMITED
PeopleFirm, LLC
PeopleSense
Pepco Holdings Inc.
Petroleum Development Oman
Pfizer, Inc *
philips
Picourseware CC
Pitt County Memorial Hospital
PNC Financial Services
PNC Mortgage *
Pole emploi
Police & Nurses Credit Society Ltd
Primavera BSS
Private Contractor
proacteur *
Progressive Insurance
Projector Communication GmbH - Communication for Change
Providence Health Care
PS Consulting
Public Trust *
Purple Apple
Ramse Consulting Oy
Region of Peel
Reinsurance Group of America
Repars Inc.
Resources Global Professionals *
RFadera & Associates
Rhythm Consulting Inc.
Rich Products
Right Management
Robert Ayling Incorporated
Rogers *
Roosevelt University / Next Level Consulting
RSL Care
RWD Technologies
RWE npower
SABMiller Plc
SAIC
SAJE Consulting
Sallie Mae
Salt River Project
Sandia National Laboratories
Santos
SAP
Saskatoon Health Region
SaskEnergy
Sasol
Schneider National
School of Industrial Management, HCMC University of Technology
SCI International
SELEX Communications (UK)
Serco Consulting
Shape Consulting
Singapore Government
SIS División Information Management
Slalom Consulting
SMS Management & Technology
SN Consulting Ltd
SOJE Consulting Services
Sole trader
Soltius Indonesia
Solvera Solutions
Sonar6
Sovereign
St John of Health Care
Standard Bank of South Africa
Standard Bank, Personal and Business Banking
Starfish Consulting Inc.
State of California
State of Delaware, Department of Technology & Information *
Sui Southern Gas Company Limited
Sun International
Suncorp
SunGard Global Services
Suntiva
SunTrust
Superpartners
Surrey County Council
Sutter Health Sacramento Sierra Region
Symantec
Tacoma Public Utilities *
Talent Partners
Talisman Energy
TASC Management Consulting, LL
Tasmania Department of Health and Human Services
TD Bank Financial Group
Teachers' Retirement System for the City of New York
Teched Consulting Services Ltd
Tenaris
The Coca-Cola Company
The Critical National Infrastructure Authority of Abu Dhabi
The Dominion of Canada General Insurance Company
The Hartford
The Home Depot
The Housing Authority of the City of Atlanta, Georgia
The J.M. Smucker Company
The Litmus Group
The Mersky Group
The Parliamentary Service
The Synthetic Family
The Taligens Group, LLC
The University of Auckland
The Wespac Group (Westpac Institutional Bank Division)
Thiago Lelis ME
Tim Hortons
TLC
TOTVS
Townsville City Council
Transfolign Consulting LLP
Trasys
Treasury Wine Estates
Trexia
Tribunal Superior do Trabalho
tw telecom
Tyler Technologies
U. S. Government Accountability Office
UGL Limited
Umtha Management Services Pty Ltd
UNISYS
Universiti of Utara malaysia
University Hospitals of Cleveland
University of Melbourne
University of Southern Queensland
University of Vermont
Urbanizadora del Bajío, SA de CV
Valassis Communications Inc. - IT
Valassis, Inc. *
VALSOUSA
VeriScope, Inc.
Vertex, Inc.
Victoria Department of Human Services
Victoria Department of Treasury and Finance
Volkswagen Financial Services UK
West Monroe Partners
Western Management Consultants
Western Power
Westpac Banking Corporation *
Westpac NZ Ltd
WesTrac Pty Ltd *
Wipro Consulting
Your Purpose Consulting Limited
Zurich
Zurich Insurance

 

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